Sales Representative

Sales Representative – Residential and Commercial Garage Doors

Position Summary

This is a customer-facing sales role responsible for generating residential and commercial garage door and access control gate sales across Victoria and surrounding Vancouver Island communities. The Sales Representative will meet with home-owners and corporate buyers, architects and engineers, provide in-home, in-office and showroom consultations, develop accurate quotes, and coordinate closely with the operations and installation teams to ensure seamless project delivery.

The successful candidate will demonstrate strong product knowledge, attention to detail, and an ability to build trusted relationships with homeowners, architects, engineers, builders, and renovators. This position requires initiative, technical aptitude, and a service-oriented mindset focused on exceeding customer expectations.

Key Responsibilities

Sales and Customer Consultation
- Greet and assist customers in the Harbour Door Services showroom, helping them select garage doors, operators, and accessories that meet their functional and aesthetic needs.
- Conduct in-home and on-location consultations to assess site conditions, measure openings, and recommend suitable product options.
- Prepare detailed and accurate quotations using internal pricing tools and ensure that all specifications and options are properly documented.
- Review RFP, RFQ and Tender documents and prepare bids, quotes and proposals as specified.
- Follow up promptly with customers on quotes, inquiries, and pending orders to maximize conversion rates.
- Maintain a deep understanding of Harbour Door's  product offerings and current manufacturer specifications.

Business Development
- Proactively identify and pursue new sales opportunities with homeowners, contractors, and builders throughout Greater Victoria and southern Vancouver Island.
- Build strong and lasting relationships with referral partners, including real estate professionals, contractors, and property managers.
- Represent Harbour Door Services at local trade shows, home shows, and community events to promote products and services.
- Support marketing efforts through participation in promotional campaigns, online lead follow-up, and community engagement.

Project Coordination
- Work closely with the Sales and Service Coordinator to schedule installations and service calls efficiently.
- Ensure all customer details, product specifications, and site requirements are accurately communicated to the operations team.

Customer Relationship Management
- Provide clear, professional communication and follow-through at every stage of the customer journey.
- Maintain up-to-date records of customer interactions, quotes, and sales status within the CRM system.
- Support after-sales needs, including warranty inquiries, service scheduling, and additional product upgrades.
- Consistently uphold Harbour Door's reputation for reliability, quality, and outstanding service.

Reporting and Collaboration
- Meet or exceed established personal and company sales targets.
- Prepare weekly sales activity updates for the Branch Manager.
- Provide feedback from customers and the marketplace to support continuous improvement in products, pricing, and service.
- Participate actively in sales meetings and training sessions to expand product and technical knowledge.

Requirements

- Minimum 3 years of sales experience, preferably in building products, garage doors, or related trades.
- Proven ability to conduct in-home and on-location consultations and translate customer needs into effective solutions.
- Strong technical understanding and ability to interpret product literature and installation requirements.
- Excellent communication, organization, and follow-up skills.
- Comfortable working with CRM systems, quoting tools, and Microsoft Office Suite.
- Professional presence and confidence in dealing directly with customers and contractors.
- Self-starter with strong initiative and ability to work independently while collaborating with a team.
- Valid Class 5 Driver's License and reliable vehicle for local travel.

Attributes and Competencies

- Customer Focus: Always strives to understand and meet customer needs.
- Sales Acumen: Identifies opportunities and closes deals effectively.
- Integrity: Demonstrates honesty, reliability, and accountability in all interactions.
- Team Orientation: Works collaboratively with administrative, installation, and service staff.
- Technical Aptitude: Quickly learns and accurately explains product features and options.
- Resilience: Maintains professionalism under pressure and handles multiple priorities effectively.

Working Conditions

- Based in the Victoria office and showroom, with regular off-site travel for in-home and on-location consultations and measurements.
- Standard weekday hours, with flexibility for occasional evenings or weekends to accommodate customer availability.
- Work involves entering residential properties and job sites, including exposure to construction and installation environments.

Applicants must have current work authorization in Canada as sponsorship is not available for this position at this time.

As a 100% First Nation-owned business, we strongly encourage submissions from qualified First Nations, Metis and Inuit Peoples.

If you are a dedicated and motivated sales professional looking for a challenging and rewarding place to continue growing your career, we look forward to hearing from you.

While we thank and appreciate all applicants, only those selected for an interview will be contacted.

No phone calls or agencies, please.