Bilingual Customer Services

1 day ago

Markham, Ontario, Canada SCI Lease Corp Full time $40,000 - $80,000 per year

Join our Lease Maturity team at SCI Lease Corp., where we are actively engaged in leasing Alfa Romeo, Chrysler, Dodge, Jeep, RAM, and Maserati vehicles. This is an exciting opportunity to thrive in a fast-paced and dynamic environment, becoming a key team member in developing and executing a lease maturity strategy. You will play an essential role in enhancing the lessee and dealer experience, maximizing residual values, and contributing to the design and maintenance of critical business systems.

Responsibilities

  • Engage with Customers and Dealers to deliver an optimal lease maturity experience, focusing on retaining loyal customers and supporting returning lessees.
  • Manage phone queues, email and call campaigns to address lease maturity inquiries, inspection requests, and customer intent concerns
  • Review lease returns to ensure all payments have been collected and that wear and tear parameters are properly disclosed, including any required adjustments
  • Assist and support in the distribution and initial follow-up of Lease Maturity Statements related to excessive kilometers or excess wear and tear
  • Assist in the collections of Lease Maturity Statements
  • Support the collection of required documents and resolution of deficiencies for processing direct lessee buyouts.
  • Address all lease maturity customer inquiries
  • Assist with lease extension requests
  • Support Q&A in reviewing and issuing lease maturity statements
  • Assist and support Quality Assurance team with lease maturity statement adjustment requests
  • Other duties as may be assigned

BEHAVIOURAL

  • Optimistic, Positive, proactive individual who is open to feedback and thrives in a collaborative fast paced environment
  • Friendly and optimistic individual who finds it easy to get along with everyone
  • Ambitious, self-starter with an eagerness to learn new things
  • Proactive problem solver with a mind for efficiency and quality
  • Empathetic; able to relate to customers
  • Solid team player who can also work independently
  • Creative out of the box thinker
  • Strong work ethic with a can-do attitude
  • Leads by example
  • Open minded and able to adapt to change

Skills & Qualifications

  • Customer focused
  • Excellent communication, interpersonal and critical thinking skills
  • Ability to manage regular interruptions to work-flow
  • Strong time management, multi-tasking and organizational skills
  • Aptitude for simple mathematical calculations
  • Able to work under pressure within tight deadlines
  • Able to handle large volumes of work
  • Able to prioritize work
  • Analytical, problem solving, and decision-making skills
  • Strong teamwork skills
  • Open to feedback and committed to continuous improvement

Experience

  • 1-3 years in an administrative/customer service role
  • Previous leasing or automotive experience is considered an asset
  • Experience with Salesforce is considered an asset
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

EDUCATION

  • Bachelor's degree preferred
  • Proficient written and verbal skills in English and French

REPORT TO:
Team Lead - Lease Maturity

Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

If you would like to apply for this position, please email

  • Bilingual Customer Service

    4 days ago

    Markham, Ontario, Canada Quantum Management Services Ltd. Full time $45,000 - $65,000 per year

    Position:Bilingual Customer Service RepresentativeLocation:Markham Office - Hybrid - 3 Days in Office / 2 RemoteJob Type:1-year with possibility for extension based on performance and business needsWhat are the top 3-5 skills, experience or education required for this position:College diploma/University degree or related post-secondary educationAbility to...

  • Bilingual Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada 2daf58da-3ec7-413d-81e4-7cec1de00f51 Full time $50,000 - $80,000 per year

    Bilingual (French) Customer Service Representative — Greater Toronto Area (On-Site, Markham, ON)Full-Time | On-Site | French/English RequiredWe are looking for aBilingual Customer Service Representativeto join an excellent organization experiencing significant growth basedMarkham.This is a fullyin-office role (5 days/week)supporting operations, sales, and...

  • Bilingual Customer Service Representative

    1 week ago

    Markham, Ontario, Canada Johnson & Johnson MedTech Full time $45,000 - $65,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Bilingual Customer Service Representative

    2 days ago

    Markham, Ontario, Canada Johnson & Johnson MedTech Full time $60,000 - $80,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Bilingual Customer Service Representative

    1 day ago

    Markham, Ontario, Canada Johnson & Johnson Innovative Medicine Full time $60,000 - $90,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Bilingual Customer Service Representative

    4 days ago

    Markham, Ontario, Canada BGIS Full time $45,000 - $65,000 per year

    DescriptionWho We Are  BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage...

  • Bilingual Customer Service Representative

    1 week ago

    Markham, Ontario, Canada BGIS Full time $40,000 - $60,000 per year

    Who We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320...

  • Bilingual Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada BGIS Full time $40,000 - $60,000 per year

    Who We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320...

  • Bilingual Customer Logistics Representative

    4 days ago

    Markham, Ontario, Canada Integrated Resources, Inc ( IRI ) Full time $60,000 - $90,000 per year

    Job Title:Bilingual Customer Logistics RepresentativeLocation:Markham, CA (Hybrid)Duration:12 MonthsShift:Mon – Fri Business HoursJob Description:Bilingual Customer Logistics Representative Pharmaceutical Med Tech Services Inc, a member of the Pharmaceutical Family of Companies is recruiting for a Customer Logistics Representative.Position Summary:The...

  • Bilingual Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Gatestone & Co. Inc Full time $44,800 - $91,920 per year

    Discover GatestoneInformation OfficerEstablished in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500.We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in...