Office Administrator

1 week ago

Mississauga, Ontario, Canada Spartan Freight Systems inc Full time
  • Must be available to work 40 hours a week.
  • Respond promptly and professionally to customer inquiries and issues.
  • Maintain a high level of customer satisfaction through effective communication.
  • Coordinate with drivers to ensure timely pickup and delivery of loads.
  • Provide updates to drivers regarding schedule changes or customer requirements.
  • Draft and send clear, concise emails to customers regarding load status and updates.
  • Handle customer requests and complaints via email in a courteous manner.
  • Enter load details accurately into the company's dispatch software or database.
  • Ensure all information related to pickups, deliveries, and shipments is up to date.
  • Assist dispatchers with administrative tasks such as filing, data entry, and record keeping.
  • Help maintain organized and efficient office operations.
  • Assist in scheduling and coordinating shipments, considering driver availability and customer requirements.
  • Update scheduling software with any changes or new information.
  • Identify and resolve issues related to shipments, including delays or route changes.
  • Collaborate with dispatchers and other team members to find solutions.
  • Prepare reports on daily operations, including load counts, delivery times, and any incidents.
  • Maintain accurate records of customer interactions and transactions.
  • Work closely with dispatchers, drivers, and other office staff to ensure smooth operations.
  • Support team members as needed to achieve departmental goals.
  • Follow company policies and procedures regarding safety, compliance, and customer service.
  • Ensure all tasks are completed in accordance with industry regulations and standards.
  • Suggest process improvements to enhance efficiency and customer satisfaction.
  • Participate in training and development programs to expand knowledge and skills.
  • Handle additional responsibilities and tasks as assigned by management.
  • Adapt to changing priorities and operational needs in a fast-paced environment.

Job Type: Full-time

Pay: $19.00-$20.00 per hour

Benefits:

  • Casual dress
  • On-site parking

Education:

  • Secondary School (preferred)

Work Location: In person

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