Workforce Management Analyst

6 days ago

Etobicoke, Canada Pizza Pizza Full time $20

Workforce Management AnalystJob Description:Pizza Pizza is Canada’s favourite pizza chain for a lot of reasons, but the most important one is our people. Before that box ever arrives at your door, a diverse team of talented people make it happen, from the head office to the kitchen counter.The remote Workforce Management (WFM) Analyst is a key role responsible for optimizing workforce productivity and ensuring efficient resource allocation to meet business demands, for our call center environment.Key Responsibilities:Monitor real-time call volume and gather statistical data to assess performance and trends.Analyze recent patterns, upcoming events, and weather forecasts to project staffing needs.Manage staffing levels across multiple teams to optimize service quality and cost efficiency.Create and adjust weekly schedules based on forecasted call volume, including break schedules to ensure consistent coverage.Monitor attendance and schedule adherence, taking corrective action when required.Identify opportunities to improve service levels, resource utilization, and overall contact centre performance.Develop recommendations and implement new processes to enhance operational efficiency.Communicate regularly with Contact Centre Support Staff, Workforce team members, restaurants, and Regional Operations Managers regarding staffing needs, operational issues, and inventory-related concerns.Prepare and submit hourly call volume reports, documenting staffing adjustments and outlining action plans to maintain acceptable service levels.Follow a daily checklist of scheduled tasks and perform general administrative duties as required.Qualifications:Excellent verbal and written communication skills.Ability to work remotely.Fully licensed Windows PC with Windows 10 or Windows 11 PC with a USB headsetStrong organizational, multi-tasking, time management, problem-solving, and interpersonal abilities.Ability to work independently and collaboratively with remote team members.Availability to work flexible hours, including early mornings (as early as 8:30 AM) and late nights (as late as 5:00 AM).Ability to be called in on short notice when required.Proficiency in Microsoft Excel and Google Sheets/Docs (considered an asset).Previous experience in Workforce Management, Forecasting, or Scheduling is an asset.Pizza Pizza Ltd. Is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin and will not be discriminated against on the basis of disability. About Pizza Pizza: GREAT FOOD MADE BY GREAT PEOPLE At Pizza Pizza, it’s about more than amazing meals. It’s about shared values that bring us together, values like respect, pride, and a commitment to diversity. Every day we try to make our stores more successful and our food more delicious. At the same time we’re making our operations more sustainable and giving back to the communities we call home.

  • Workforce Management Analyst

    6 days ago

    Etobicoke, Canada Pizza Pizza Full time

    Workforce Management Analyst Job Description: Pizza Pizza is Canada's favourite pizza chain for a lot of reasons, but the most important one is our people. Before that box ever arrives at your door, a diverse team of talented people make it happen, from the head office to the kitchen counter. The remote Workforce Management (WFM) Analyst is a key role...

  • Workforce Manager Consultant

    1 week ago

    Etobicoke, Canada ADP Full time

    ADP is hiring a Workforce Manager (WFM) Consultant. In this position, you will Implement and support the ADP Workforce Manager Solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes. Act as functional and technical liaison between ADP...

  • Lead, Workforce Management

    2 weeks ago

    Etobicoke, Canada ADP Full time

    **Position Description**: Reporting to the Director, Workforce Management within the Service Operations organization, the Lead, Workforce Consultant will be responsible for the development and implementation of business solutions that drive consistency, uniformity, and continuous improvement of business processes & practices. They will also assist with...

  • Operations Analyst

    1 week ago

    Etobicoke, Canada Goodyear Full time

    Location: CA-ON-CORPORATE-H.O.2036 Goodyear Talent Acquisition Representative: Jordan Andrew Kachmarik Sponsorship Available: No Relocation Assistance Available: No **Operations Analyst** - Ontario_ At Goodyear, we’ve built our foundation on a commitment to forward-thinking innovation, and we pride ourselves on attracting and retaining the very best...

  • Sales Process Analyst

    11 hours ago

    Etobicoke, Canada Lactalis Canada Full time

    **Job Title**:Sales Process Analyst **Location**: Etobicoke, ON **About Us**: Welcome to Lactalis Canada - where we take pride in being recognized as one of 2025 GTA's Top Employers! As well as Forbes Canada, Top Canadian Employers for 2025! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including...

  • Purchasing Document Analyst

    9 hours ago

    Etobicoke, Canada DBL Management Solutions Inc Full time

    **NOTE**: Only those who are legally allowed to work in Canada - Full-time to permananent (After 3 months) - 19.25.00/hr - Monday to Friday - 8:30am to 5:00pm - South Etobicoke RESPONSIBILITIES: - Collect data internally, create a complete profile and organize in ERP system - Verify complete documents are collected and transferred in timely manner -...

  • HR Support Centre Analyst

    2 weeks ago

    Etobicoke, Canada Humber Full time

    **HR Support Centre Analyst - HROE - FT Admin Temp** - (22074) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader...

  • Junior Financial Analyst

    9 hours ago

    Etobicoke, Canada Venture Steel Inc. Full time

    **Overview** The Junior Financial Analyst position is designed to give those who are early in their career exposure to the Venture Steel organization by working with up to four different finance areas with each rotation lasting three to six months. Potential rotational areas include accounts payable, accounts receivable/credit, financial reporting and...

  • Analyst, IT Service Management

    9 hours ago

    Etobicoke, Canada Red Label Vacations Full time

    **Position**:Analyst, IT Service Management **Status**:Full Time **Department**:IT **Reports to**:Director, IT **Location**:Head office Toronto (temporarily remote) **The Opportunity** Analyst, IT Service Management will respond to and lead participants during event incident, problem, change and other ITIL activities in alignment with business...

  • Systems Business Analyst

    1 week ago

    Etobicoke, Canada Humber Full time

    **Systems Business Analyst - CPL - Appendix D (1-Year Contract)** - (33590) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to...