Service Facilitator

**SERVICE FACILITATOR**

**Clinical Administrative Support Services (CLASS)**
- **Permanent Full Time**:

- **Brampton Site**:

- **37.5 Hours/Week**:

- **Work Arrangement: 2 days’ onsite / 3 days’ remote**

ErinoakKids is seeking enthusiastic employees to fill a permanent full time position as Service Facilitator based out of the Brampton site. Service Facilitators will aid in facilitating referrals to all clinical services within ErinoakKids. This role will provide a positive image of ErinoakKids to our clients and will participate as an active member of the Clinical Administrative SupportServices (CLASS) department in meeting overall goals and objectives.

**Key Responsibilities**:

- Assists with facilitating referrals to clinical and autism services in a timely manner.
- Responds to client or community inquiries regarding waitlists.
- Assists with provision of information relevant to service specific waitlists/service queues.
- Ensures waitlists are accurate and runs audit reports on waitlist clients.
- Creates and provides appropriate referrals for all clinical services.
- Updates client registration statuses.
- Identifies clients who do not access services on the waitlist.
- Facilitates the transfer of client information when child moves in/out of ErinoakKids service area.
- Discharges clients from the Meditech and ISCIS systems.
- Accurately and efficiently process client data into organizational and provincial databases

**Qualifications**:

- Post secondary education in a related field;
- Minimum one-year experience working within a clinical administrative environment;
- Experience in the CLASS Department is an asset;
- Experience working in a team setting;
- Demonstrated organizational, problem solving and time management skills;
- Ability to work effectively with mínimal supervision;
- Demonstrated ability to utilize clear and professional communication skills and to build and sustain collaborative relationships with internal and external clients;
- Bilingualism in French and English is an asset;
- Must be able to work until 6 p.m. as required.

**Why should you join us?**
- Competitive salary and benefit plan which includes Health and Dental options for you and your loved ones
- Healthcare of Ontario Pension Plan - (HOOPP)
- WorkPerks - Discounts for you and your family to enjoy an array of different services and amenities
- Employee Assistance Program / People Connect (Mental health supports available 24/7)
- Wellness Program
- Learning & Development opportunities - We are ready to work with you in pursuit of your goals There are plenty of ongoing internal and external learning opportunities that are available to all our staff, as well as professional supports in place from day one
- Mentorship Opportunities
- Direct observation from a mentor to help new graduates develop into skilled clinicians
- The people and most of all the KIDS

**To view our state of the art buildings - please check out this YouTube video along with our Social Media sites**
- We will make accommodations as provided for pursuant to the Ontario Human Rights Code. Applicants who require accommodations for disabilities or other specific grounds need to make their needs known in advance to Human Resources._
- ErinoakKids is an equal opportunity employer, and we are committed to being a diverse, equitable and inclusive workplace._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care

Application question(s):

- Do you have or are you willing to get 3 doses of the COVID-19 vaccine?

Work Location: Hybrid remote in Brampton, ON L6P 4K7