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Dispatch Operations Manager

2 weeks ago

Dieppe, Canada Admiral Investigations Full time

**About Us**:
At Admiral Investigations Atlantic, we are committed to delivering excellence in security services while creating a supportive, dynamic, and growth-focused environment for our team. As an industry leader, we foster collaboration, innovation, and professional development, empowering our employees to excel. We are looking for a dedicated, strategic Dispatch Operations Manager to join our team and help lead the operations of our dispatch and monitoring station.

**Key Responsibilities**:

- **Policy & SOP Development**: Write, revise, and implement operational policies and standard operating procedures (SOPs) to ensure consistent, efficient practices and regulatory compliance.
- **Goal Setting & Performance Management**: Develop and manage OKRs and KPIs to drive operational performance and align team goals with the company’s strategic objectives.
- **Leadership & Coaching**: Lead, train, and mentor the Operations Coordinators, helping them develop professionally and maintain high performance.
- **Team Management**: Oversee daily scheduling, vacation planning, and general operational coordination for the dispatch and monitoring teams.
- **Cross-Department Collaboration**: Work closely with HR and the Director of Operations to drive key projects and initiatives, ensuring alignment across all teams.
- **Crisis Management & Process Optimization**: Continuously evaluate operations for efficiency improvements and lead the team during crisis situations to ensure swift, effective responses.

**Qualifications**:

- Proven experience in operations or dispatch management, ideally within the security, logistics, or emergency response sectors.
- Strong leadership capabilities with a focus on team coaching and development.
- Excellent written and verbal communication skills, including experience with policy and SOP writing.
- Strong analytical and problem-solving skills, with a demonstrated ability to set and track OKRs and KPIs.
- Proficiency in Microsoft Suite (Excel, Word, Outlook, Teams, SharePoint, etc.).
- Knowledge of the security industry is an asset.
- Bilingual in French and English is preferred.
- Exceptional organizational and time management skills.
- Ability to work cross-functionally and collaborate with senior leadership.

**What We Offer**:

- On-site gym for employee wellness
- Free parking
- Some paid meals during shifts
- Flexible schedule (including occasional overnight requirements)
- Comprehensive health benefits package
- Paid time off
- Travel reimbursement for work-related expenses
- Discounts at select stores and gym memberships
- Casual Fridays
- Social Events
- Ongoing professional development and training opportunities
- A supportive and inclusive work environment where your contributions are valued

**Why Join Us?**
This role provides the opportunity to have a meaningful impact on the operations of our dispatch and monitoring teams, while contributing to the growth and success of the organization. At Admiral Investigations Atlantic, we value leadership, innovation, and collaboration, and we’re committed to helping our team members thrive both professionally and personally.