Operations Manager

**Operations Manager Job Description**

**Company**: Let's Get Moving - Moncton
**Location**: In-person Moncton

**Job Type**: Full-time, Permanent
**Salary**: $18 per hour + Bonus Programs for Reviews

**About Us**:
Let's Get Moving is a top-rated professional moving company, voted **best movers in Canada year after year** We are seeking an experienced and reliable **Operations Manager** to assist the **Managing Director** in overseeing all operational activities and ensuring smooth and efficient moving services.

**What We Offer**:

- **$18 per hour**
- **Bonus Programs for Reviews**
- **Fast advancement and training opportunities**
- **Bi-weekly payment**
- **Friendly and accommodating team**

**Key Responsibilities:Operations & Dispatch**
- Handle **incoming and outgoing calls** professionally.
- **Dispatch** movers, packers, vehicles, and moving equipment/materials.
- **Monitor the dispatch process daily** and ensure all scheduled moves are executed efficiently.
- **Reschedule or edit booked moves** when needed.
- **Confirm move details** with customers a few days before their scheduled move.
- **Provide moving materials** after confirmation calls.
- Ensure **all movers and drivers are in uniform** before leaving the office.

**Customer Service & Problem Solving**
- Resolve any issues related to **damages, misunderstandings, or complaints** between customers and movers/office staff.
- **Address and escalate complaints** to the customer service department when necessary.
- Communicate directly with customers **before, during, and after their moves** to ensure a smooth experience.
- **Solve problems** that arise throughout the day, such as parking issues, delays, and unexpected challenges.
- Ensure **a smooth process for movers and customers** by handling issues efficiently.

**Team & Employee Management**
- **Train, onboard, and mentor movers** to develop high-performing move teams.
- **Monitor driver attendance** and ensure adherence to all processes.
- Identify and address **lateness, absenteeism, or non-compliance** among movers.
- Provide **feedback on employee performance** to the Managing Director.
- Ensure **every mover and driver is confirmed** and ready before each job.
- Assist the **dispatcher** when needed.
- **Track and log employee hours.**

**Equipment & Logistics**
- **Check and report any missing equipment** (iPads, truck keys, POS machines, gas cards, etc.).
- Ensure **all iPads and POS machines are properly docked and charging**.
- Monitor wear and tear on **trucks and moving equipment** and report issues.
- Ensure company property, such as uniforms and materials, are **distributed properly**.

**Administrative & Compliance**
- **Complete daily tasks** to prepare for future moves.
- **Review upcoming jobs** to optimize manpower and equipment use, maximizing capacity during peak times.
- **Ensure compliance** with company policies and safety regulations.
- Complete **additional tasks** as assigned.

**Qualifications & Requirements**:

- Must be a **resident of Fredericton / Saint John / Greater Moncton** with **no criminal record or convictions**.
- Must be a **Canadian Permanent Resident** or **Citizen**.
- Minimum **5 years of experience in the moving industry**.
- Minimum **3 years of managerial/supervisory experience** in the moving business.
- **Excellent communication skills** (written, verbal, and digital).
- Strong **organizational and planning** skills.
- **Fluent in English** (reading, writing, speaking, and listening).
- **Computer skills** and ability to use **CRM software (SmartMoving)**.
- Ability to **strategically manage conflicts and build consensus**.
- Strong **problem-solving skills** and ability to adapt to fast-paced environments.
- Ability to **drive a 16’ / 20’ / 26’ straight truck** (preferred, but not required).
- Ability to **lift up to 50 lbs** (if needed).

**How to Apply**:
If you are a **dedicated and reliable professional** with experience in moving operations, we want to hear from you

We are an **equal opportunity employer** and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

**COVID-19 Considerations**:
When required, all customers and clients should wear a mask in and out of the facility, as well as in any residential or commercial spaces.

**Job Types**: Full-time, Permanent

Pay: $18.00 per hour

Expected hours: 40 per week

Work Location: In person

Expected start date: 2025-03-01