Iss Assistant and Events Specialist, International Student Services term

**This is 1 year term position**

International Student Services (ISS) is a student services department that provides comprehensive supports to international, immigrant and refugee students at UWinnipeg, from acceptance through to graduation.

The **ISS Assistant/Events Specialist is a full-time term** position that acts as a key liaison between the student population and the specialists in the department. They are the first point of contact for all inquiries, and are responsible for identifying, organizing, and implementing the many sociocultural and recreational activities that ISS organizes for students.

**Responsibilities**:

- Acts as first point of contact between the student population and the ISS staff. Responds to inquiries, resolves issues and forwards more complex matters to the appropriate area.
- Demonstrates strong knowledge of university and community resources.
- Provides assistance, advice and service to students.
- Provide general information on ISS program policies, analyzes unique situations and assists in determining the appropriate course of action.
- Guides students to develop solution-focused action plans.
- Promotes the Mentor and Tutor programs to students and the community.
- Deals with students in a tactful, sensitive, and respectful manner at all times.
- Requests, receives, and stocks publications, forms, and other materials.
- Responsible for monitoring the Student Lounge.
- Uses Colleague to track study permits and update student information.
- Works with Coordinator to ensure the ISS student body is informed about departmental activities, important announcements, event invitations, and other important communications
- Writes content for the monthly newsletter, drafts announcements and instructions, creates promotional graphics, invitations and posters and responds to follow-up inquiries.
- Updates the departmental International Resource Guide.
- Maintains communication with mentors, mentees, tutors, and tutees, planning feedback sessions and surveys, and compiles information for the Coordinator and Director, providing recommendations.
- Compiles data and stats and maintains departmental summary reports and databases.
- Researches and provides recommendations for suitable events that align with department goals and student initiatives.
- Regularly surveys ISS stakeholders for new ideas on events, initiatives and opportunities for improved services and to generate and develop ideas for sociocultural and other events to engage students.
- Under the direction of the ISS Coordinator, plans and executes special events.
- Proposes an overall budget for each event for approval, outlines expected costs, and tracks expenses to ensure the event falls within the approved budget.
- Negotiates and secures contracts with event vendors, spaces and service providers.
- Prepares critical path for the activity, covering setup, agenda, event flow/run of show and other key logistics, and communicates roles and responsibilities to staff, mentors and volunteers.
- Develops marketing and promotional materials to raise awareness of events, either using Canva or by liaising with Marketing & Communications.
- Manages event registration, ticketing, and payment processes and ensures timely and accurate communication with attendees, manages RSVPs, flagging issues along with recommended solutions.
- Manages event staff and volunteers, ensuring that they are properly trained and equipped to perform their roles.
- Maintains detailed event documentation, and handles post-event evaluations and analysis to assess the success of events and identify areas for improvement.
- Manages event-related communications across multiple platforms.
- Develops and implements digital promotion strategies using social media marketing tools and content creation techniques.
- Creates and edit promotional videos, event highlight reels, and digital graphics to enhance outreach and storytelling.
- Analyse engagement data, streamline event processes, manage digital platforms efficiently, and design visually appealing digital materials.
- Responsible for the coordination of the Airport Reception Program, which arranges airport pickups for first-time international students at UWinnipeg at the start of each term.
- Monitors requests for airport pickups and communicates with students.
- Assigns a vehicle and driver for each pick up, communicates with driver.
- Designs pick up schedules.
- Confirms pickups of residence students with Campus Living and coordinates drop off times.
- Liaises with staff from other areas to confirm student eligibility for pick-ups.
- Coordinates with Winnipeg Airport to host welcome tables.
- Ensures there are adequate supplies for airport reception program.
- Handles after-hours changes, flight delays and pick-ups.

**Qualifications**:

- High School completion or equivalent program of studies with office skills and training.
- Degree is preferred.
- Manitoba Driver’s license preferred.
- Minimum of four yea