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Coordinator, Academic Services
3 weeks ago
**Position Purpose and**Summary**
The Coordinator, Academic Services provides administrative support for TWU GLOBAL’s academic programs with the purpose of bringing consistency across programs and delivery locations.
- Please note this position is a fixed term contract until November 30, 2025 with a strong possibility of extension._
**Key Areas of Accountability**
**Course Planning and Scheduling**:
- Prepare course schedules for GLOBAL programs in collaboration with the Director, Faculty Services and Development
- Monitor projected enrolment numbers to ensure appropriate number of classes
- Liaise with team members and the Office of the Registrar regarding classroom scheduling and other course logistics
- Cross-reference course details in GLOBAL program schedules with university course registration system
- Participate in annual course schedule planning process
- Assist program teams with student learning plans as needed
**Instructional Support**:
- Maintain up to date program textbook lists for GLOBAL programs
- Prepare textbook orders in collaboration with program teams and Director, Faculty Services and Development
- Cross-reference textbook information on bookstore website to ensure accuracy. Liaise with bookstore staff as needed
- Assist in the maintenance and organization of shared file drives and Microsoft Teams sites, including course syllabus repository
- Assist in program orientation days as needed
- Provide Birkman Assessment administration, sending assessment links and individual reports to students as needed
- Liaise with Branches team regarding teaching supplies/equipment required by faculty
**Faculty Support and Communication**
- Maintain database and supporting documents for approved faculty, available teaching times, and contact information; and ensure required information is maintained annually
- Confirm faculty availability for teaching in collaboration with Director, Faculty Services and Development
- Assist in the faculty contract preparation process by ensuring accuracy of information in collaboration with program teams
- Communicate course details and timelines for syllabus submission, final grade entry, etc. with faculty
**Other Duties as Assigned**
- Assist program teams with other duties as needed
**The Person**
**Skills and Abilities**
- Advanced skill and working knowledge of Microsoft software (including Teams, Word, Excel, and PowerPoint), Adobe, and other software programs (including TWU software) as required
- Superior organizational skills with a keen focus on details
- Excellent communication (written and verbal) and interpersonal skills with ability to build positive relationships with a wide range of people
- Strong ability in office management processes and able to work independently to accomplish established goals
- Ability to work in a fast-paced environment while maintaining a sense of humour and cheerful attitude
- Calm and assured during busy and challenging times
- Action oriented with ability to take initiative to ensure results
- Maintain confidentiality and respect privacy
**Personal**
Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.
Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.
**Servant-Leader Way of Life**: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.
**Key Internal Interactions**
**Reports**:N/A or student workers as required
**Reports to**:Senior Director, Faculty & Academic Services
**Standards & Requirements**
**Education**: Bachelor’s degree required.
**Experience**: 1-2 years of related administrative experience required. Customer service experience an asset.
- Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing._
**Updated**:February 2023
**Salary Classification**:7
**Agreed to by**:TWU GLOBAL and People & Culture
**Benefits Of Working at TWU**:
- A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
- Annual statutory holidays (14) with generous vacation accruement.
- Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
- Torch tuition scholarship for dependents of eligible employees attending TWU.
- Free access t
