Operations Manager
2 weeks ago
**The Role**
We’re hiring a people-first **Operations Manager** to anchor our fashion agency from the inside. You’ll sit at the intersection of leadership and logistics—empowering the team, holding clients accountable, and ensuring projects flow on time and on brand. If you’re the kind of person who loves solving problems before they start and can bring structure without killing creativity, this one’s for you. _Part-time training with a transition to full-time leadership within 1-2 months._
**What You'll Do**
**Team & Project Management**
- Act as the primary point of contact for internal team needs and questions
- Assign and track deliverables across departments to ensure deadlines are met
- Troubleshoot project delays or resourcing issues and proactively offer solutions
- Oversee hiring logistics, onboarding, and general team operations
**Client & Communication Management**
- Own our main inbox, ensuring all inquiries are triaged, responded to, or escalated
- Handle client escalations with calm confidence and tact
- Support meeting prep and follow-ups, ensuring all action items are captured and delegated
**Systems & Process Optimization**
- Spot inefficiencies and implement automations or workflow improvements
- Ensure SOPs are up to date and team members are following process
**Founder Support**
- Act as an operational right-hand, clearing bottlenecks and managing tasks that pull the founder away from high-level strategy
- Help prioritize daily, weekly, and quarterly to-dos across all business verticals
- Protect the founder’s time and focus by acting as a thoughtful filter and executor
**What You Bring**
**Required**:
- 3+ years in operations, studio, or project management (agency or fashion/e-commerce experience strongly preferred)
- Proven track record of managing internal teams, overseeing systems, and driving deadlines
- Exceptional organizational skills and attention to detail
- Strong written and verbal communication
- Ability to de-escalate client issues calmly and professionally
- Comfortable in a fast-paced, creative environment with multiple moving parts
- Based in Canada, ideally available to travel to Montreal occasionally if needed
**Preferred**:
- Experience managing creative teams or client services in a boutique or agency setting
- Familiarity with the fashion, beauty, or lifestyle space
- Experience acting as a right-hand to a founder or executive
- Working knowledge of invoicing, calendar management, or basic finance workflows
**To Apply**
**Job Types**: Full-time, Part-time
Expected hours: No less than 10 per week
Additional pay:
- Bonus pay
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 2025-06-06
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