Operations Manager

**About Gleener**

Gleener is an innovative, eco-minded, and growing consumer goods brand, seeking to make laundry day and wardrobe care a little bit easier, and a lot more fun. Our products have won design and innovation awards, been featured in leading publications, on network television, and have been seen in the hands of countless social media influencers.

Gleener HQ is home to creatives, problem solvers, multi-taskers, and animal lovers. We thrive on change, operate with collaboration, and celebrate new ideas and perspectives. In short, we work together to create kick-ass products that work.

**The position**

Reporting to the CEO, the Operations Manager will play a critical role in ensuring the smooth functioning of the company's day-to-day activities. Working in a small collaborative team, this person will act as a leader, developing strategies and processes to optimize operational efficiency and cost, while also working side-by-side with team members on execution.

This person plays a key role in ensuring that all orders are fulfilled in a timely and cost-effective manner, and distributors and customers alike have a positive experience purchasing our products.

**Key responsibilities**
- Recommend and implement processes, procedures, and systems to drive operational effectiveness.
- Lead, organize and coach team members.
- Support in implementing a WMS system.
- Oversee establishment of new 3PLs.
- Manage order fulfillment for all of Gleener’s distribution channels (online and in-store purchases).
- Receive and process orders from our customers via EDI or e-commerce sites.
- Manage and oversee order fulfillment with 3PL and coordinate drop-shipping to customers.
- Pick, pack, prepare, ship, track and invoice orders.
- Manage couriers, including quotes, international shipments, customs clearance, deliveries/pickups, tracking and following-up.
- Adjust inventory records to reflect product movement.
- Prepare weekly reports on sales metrics.
- Perform customer service duties as necessary, responding to inquiries and providing updates on order status.
- Maintain accurate records in ERP system (invoices, inventory, and other data).
- Assist in inventory ordering, receiving, sorting, organizing, and monitoring; ensuring accurate product quantities.
- Assist in forecasting inventory.
- Assist in maintaining a clean and organized warehouse.
- Prepare shipments of samples and promotional packages when required.
- Other duties as assigned.

**Knowledge, Skills and Experience**:

- Min. 3 years of management experience in a similar industry.
- Ability to lead, coach and influence team members.
- Hands-on approach to work with a get-it-done attitude.
- Extremely detail oriented, well organized, and self-motivated
- Strong analytical and problem-solving skills
- Excellent communication and listening skills
- Ability to work under pressure and deadlines
- Strong computer proficiency
- Dynamic, enthusiastic, positive, and collaborative team player
- Excellent English communication skills; proficiency to work in French (an asset)
- Experience in e-commerce and/or dropship setting (an asset)
- Experience working with Amazon (an asset)
- Experience with inventory management or QuickBooks Enterprise software (an asset)
- Experience with an EDI system (an asset)

**Work conditions**:

- This role must be completed onsite, 5 days/week
- Schedule: Monday-Friday (37.5 hours/week), flexible hours

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Order fulfillment: 3 years (preferred)
- 3PL: 1 year (preferred)

**Language**:

- English (preferred)
- French (preferred)