Order Entry Clerk

For 41 years, Imprint Plus has been known for high quality, environmentally friendly materials and processes to build name badge programs for over 37,000 customers in 102 countries.

Imprint Plus is a manufacturer of name badges and identification products looking for a talented Sales Manager to join our team who excels in Business Development and Sales Management. As a leading supplier of name badges, lapel pins and signage, you will be committed to providing solutions in a growing market requiring our products. Some of these markets include Hotels, Retailers, Resellers, Banks, and Cruise ships.

Job Description: Order Entry Clerk

Position Overview:
Key Responsibilities:

- Accurate Order Entry: Enter customer orders into our system with a high level of precision and attention to detail to ensure order accuracy.
- Collaboration with Internal Teams: Work closely with Sales, Customer Service, and Operations teams to gather necessary information, clarify order requirements, and address any discrepancies.
- Fulfillment Coordination: Liaise with the Operations team to ensure timely and accurate order fulfillment, coordinating shipping, inventory, and delivery as needed.
- Finance Interaction: Collaborate with the Finance department to address any invoicing or receivable issues related to orders, ensuring accurate financial documentation.
- Exception Handling: Proactively identify and resolve discrepancies or issues related to orders, taking the initiative to contact customers for clarification if necessary.
- Effective Communication: Maintain clear and open communication with various stakeholders, both internally and externally, to provide updates on order status and address any inquiries.
- Tech-Savvy Approach: Utilize our order processing systems proficiently, adapting to any technology updates or changes as required to maintain efficient workflow.
- Timely Order Processing: Prioritize and process orders in a timely manner, maintaining a fast-paced approach without compromising order accuracy.
- Documentation and Reporting: Maintain accurate records of order details, changes, and interactions with customers and internal teams. Generate reports as needed to monitor order status and identify trends.
- Returns: Fulfill entry requirements for customer returns
- Other duties as required

Qualifications and Skills:

- High school diploma or equivalent; additional education in business administration or related field is a plus.
- Previous experience in order entry, data entry, or a similar administrative role is preferred.
- Proficiency in using order management software and Microsoft Office Suite.
- Exceptional attention to detail and strong organizational skills.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to work collaboratively in a team environment.
- Comfortable with multitasking and working in a fast-paced environment.
- Proactive and self-motivated, with the willingness to take ownership of tasks.
- Customer-focused mindset and willingness to contact customers when clarification is needed.
- Basic understanding of sales and finance processes is advantageous.

Join Our Team:
**Salary**: $16.00-$23.00 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Richmond, BC V6W 1J8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Data entry: 1 year (preferred)

Work Location: In person