Inside Sales

**Tremco Construction Products Group** brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

**GENERAL PURPOSE OF THE JOB**:
The Inside Sales Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders, gaining credit approval, reaching out to customers proactively for order requirements, add on to orders and help with samples.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Respond to walk in customer orders and requirements. Counter type sales
- Respond to all aspects of customers’ and representatives’ inquiries or requests (orders, product information, stock status, pricing, shipping information, samples, etc.)
- Be point of sale person for all customers picking up Dryvit/Tremco orders
- Account management including point of contact for identified direct customers.
- Deal with customers as they walk-in and process orders right away including add-ons to orders.
- Ensure all orders are shipped and invoiced promptly and accurately.
- Keep customer and/or sales representatives advised of anticipated ship dates and any delays regarding orders.
- Cold call by phone or other remote means prospects and existing accounts for potential new business
- Obtain and continuously enhance a broad knowledge of product line, prices, delivery time and similar data as required relating to the business units being serviced.
- Enter product or customer complaints
- Follow ISO (International Organization for Standardization) required procedures as related to the customer service function.
- Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information and stock availability.
- Suggest potential alternatives/solutions to customer concerns.
- Supply MSDS (Material Safety Data Sheet) upon request and as required.
- Develop and maintain effective working relationships with team members, managers and personnel in internal departments whose functions directly or indirectly affect the service level to our customers (to aid in providing exceptional customer service).
- Provide prompt credit approval for point of sale customers

**EDUCATION**:

- High school diploma or general education degree (GED)

**EXPERIENCE**:

- One to two years of related experience and/or training
- A minimum of two years of customer service experience is preferred
- Experience in a high volume call center is preferred.
- Construction knowledge (i.e., waterproofing, air barriers, framing, modular, etc.)
- EIFS, panels, exterior cladding building envelope, experience preferred
- Assembly line-related product segments
- Basic knowledge of product chemistries

**OTHER SKILLS, ABILITIES, AND QUALIFICATIONS**:

- Must be able to clearly communicate verbally and in written form in a professional manner
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with SAP is preferred
- Excellent interpersonal and organizational skills
- Ability to build relationships and deliver exceptional customer service.

BENEFITS AND COMPENSATION:

- The salary range for applicants in this position generally ranges between $52,800 and $66,000.00. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
- Tremco offers a variety of benefits to its employees, including but not limited to Extended Health and Dental insurance starting day one of employment without paying premiums, Paid Company Holidays, paid time off, Group Retirement Savings Program with a company match, defined Benefit Pension Plan, Performance Based Bonus eligibility, Health & Fitness Subsidy, and access to company Employee Assistance Programs
- **All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status**_

**Job Types**: Full-time, Permanent

Pay: $52,800.00-$66,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay