Operations Administrator

2 days ago

Remote, Canada Urban Pooch's Walking Service Full time

JOB TITLE: Operations Administrator

LOCATION: Remote

JOB TYPE: Part Time (hours will increase as the business grows)

COMPANY: Urban Pooch’s Corporation

**ABOUT US**:
Shaping a better world.

At Urban Pooch’s Walking Servicewe believe in social change. That’s why 40% of our profits are donated to the Urban Pooch’s Foundation. A charitable organization dedicated to providing mental health resources to those who find themselves in need and do not have access.

We are a 24/7, 365 days a year dog walking service for busy Canadians who want to help shape a better world.

Giving back, compassion, trust and convenience are the values that guide us.

Giving back: 40% of Urban Pooch’s Corporation’s (Walking Service & Merch) profits are donated to the Urban Pooch’s Foundation.

Compassion: we care for your urban pooch as if they were our own. So much so, we offer a compassion care guarantee. If the service Urban Pooch’s Walking Service provides is not to your standard, consider that walk on us. We will then have an in depth conversation around how we can make it right going forward.

Trust: background checks are completed for everyone of our walkers by a reputable background and identity service. Rest assured your urban pooch and home are in trustworthy hands.

Convenience: making things convenient throughout the entire walking experience is our focus.

**JOB DESCRIPTION**:
This role will start out part time (five hours per week). However, as the company continues to grow, so will the hours for this role and also the responsibilities.

Are you passionate about social change? Do you thrive in being involved in all aspects of an organization? Do you share the same values as Urban Pooch’s? If the answer is yes to all these questions, we have a job for you

KEY RESPONSIBILITIES:

- Provide administrative support to the Dog Walker/Sitter teams across the country including scheduling meetings and managing correspondence.
- Maintain and update Urban Pooch’s app’s database to ensure accuracy and accessibility of information.
- Provide administrative support and coordination for ad hoc Marketing and Human Resources projects.
- Provide accurate and detailed information to address client inquiries regarding our services, pricing, policies, etc.
- Facilitate communication within the organization by relaying messages, answering inquiries, and ensuring timely responses.
- Identify and implement process improvements to enhance operational efficiency.
- Create, organize, and manage important documents, including policies, procedures and reports.

**REQUIREMENTS**:

- Bachelor of Commerce or close to completion.
- Experience in an administrative or operational role.
- Proficiency in office software and tools, such as Microsoft Office Suite.
- Patience, empathy, and a customer-focused mindset.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Attention to detail and problem solving skills.
- Ability to learn something and then roll with it.
- Passionate about a social cause.

**COMPENSATION**:
Wage: $18/hr. + vacation pay

Should you require accommodation for your interview, please note this when applying.

**Job Type**: Part-time
Part-time hours: 5 per week

**Salary**: $18.00 per hour

Schedule:

- Monday to Friday

Application question(s):

- Are you comfortable with a background check being completed?

**Education**:

- Bachelor's Degree (preferred)

Work Location: Remote

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