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Customer Service Manager

2 weeks ago

Fort Saskatchewan, Canada FAS GAS PLUS Full time

Education: Bachelor's degree
- Experience: 2 years to less than 3 years
- or equivalent experience
**Work setting**:

- Convenience store
**Tasks**:

- Manage staff and assign duties
- Determine merchandise and services to be sold
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve problems that arise, such as customer complaints and supply shortages
- Plan, organize, direct, control and evaluate daily operations
- Recruit, hire and supervise staff and/or volunteers
**Supervision**:

- 5-10 people
**Computer and technology knowledge**:

- Inventory control software
- Electronic mail
**Security and safety**:

- Basic security clearance
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
- Combination of sitting, standing, walking
**Personal suitability**:

- Adaptability
- Efficiency
- Goal-oriented
- Integrity
- Positive attitude
- Quick learner
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Interpersonal awareness
- Organized
- Team player
**Health benefits**:

- Dental plan
- Health care plan
**Financial benefits**:

- As per collective agreement
- Work Term: Permanent
- Work Language: English
- Hours: 33 hours per week