Service Manager

4 days ago

Fort Saskatchewan, Canada CASL Surface Technologies Corp. Full time

CASL Surface Technologies is a corrosion and wear solutions provider with over 25 years of experience, and we are looking to add to our growing team

**Service Manager - TSI Thermal Spray Industries Division**

The Service Manager sits at the intersection between operations, engineering, and our customers. Your leadership, technical skills, and dedication to client services will drive the success of our TSI Thermal Spray Industries Division.

**In leading the TSI Division you will be responsible for**:

- Servicing existing accounts by coordinating operations, technical, and customer services to meet client needs.
- Where product or service shortfall occur, develop commercial solutions that protect and maintain client relations and commitment.
- Relentlessly drive new revenue from existing clients by identifying new products and services.
- Develop, and execute sales strategies to identify and capture competitor revenue streams.
- Support Operations through the quoting and approval process
- Lead the failure analysis and warranty administration activities for TSI service lines.
- Provide adequate and timely feedback from failure analysis to process stakeholders and ensure deficiencies requiring corrective action are identified and addressed in an appropriate manner.
- Lead the development of vendors in support of operational objectives.
- Conduct sales research to identify prospective customers and their sales potential.
- Identify, connect and qualify prospective customer contacts.
- Create, plan and deliver sales presentations to convert sales prospects into revenue generating, repeat customers.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations.
- Participate and network at trade shows, industry events and customer functions.

**Core Competencies**:

- Customer focus. Continuously pay attention to customer needs and adapt as they evolve. Build strong customer relationships and deliver customer centric solutions.
- Cultivate innovation. Pay attention to what customers want and need - new and improved products, services, solutions, and experiences. Take initiative and collaborate with peers to drive improvement.
- Create a culture where organizational performance is always top of mind.
- Positive attitude and the ability to develop and maintain positive relationship is critical.
- Communicate a vision, set priorities, and execute plans.

**Qualifications**:

- Bachelor’s degree in engineering, science, or business preferred.
- Minimum 3 years work experience in the industrial sector.
- Previous sales and management experience is preferred.
- Proven leadership, communication, sales, and customer service skills.
- Strong creative thinking and problem-solving skills.

**Salary**:
$72-84 k annually with potential increased earning upon completion of probationary period.

**Job Types**: Full-time, Permanent

**Salary**: $72,000.00-$84,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Fort Saskatchewan, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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