Retail Customer Service Manager

1 week ago

Fort McMurray, Canada Forever timeless Full time

**About us**

Our work environment includes:

- Modern office setting
- On-the-job training

**Responsibilities**:

- Manage a team of customer service representatives and ensure excellent customer service is provided
- Develop and implement customer service policies and procedures
- Handle escalated customer complaints and provide resolution
- Monitor customer interactions to ensure quality standards are met
- Train and coach customer service representatives to improve performance
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Maintain accurate records of customer interactions and transactions
- Analyze customer feedback and data to identify areas for improvement

**Experience**:

- Proven experience in a customer service management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both written and verbal
- Exceptional problem-solving and decision-making abilities
- Proficient in using customer service software and CRM systems
- Ability to analyze data and generate reports to track team performance
- Strong organizational and time management skills

We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a difference in our customers' lives.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

**Salary**: From $17.00 per hour

**Benefits**:

- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Fort Mcmurray, AB T9H 2J9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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