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Adjudicator

2 weeks ago

Winnipeg, Canada Workers Compensation Board of Manitoba Full time

Position ID:

- J1025-0485
- Competition No.:

- 25-102
- Job Title:

- Adjudicator
- Job Type:

- Permanent, Full-time
- Open Positions:

- 8
- Job Location:

- Winnipeg, Manitoba, Canada
- Work From Home Eligible:

- Yes
- Workplace Type:

- Hybrid
- Date Posted:

- October 21, 2025
- Closing Date:

- November 4, 2025

**About the Workers Compensation Board of Manitoba**:
The Workers Compensation Board of Manitoba (WCB) serves workers and employers through a no-fault insurance system integral to the Manitoba economy. With approximately 600 employees, the WCB is dedicated to ensuring and supporting safe and healthy workplaces.

We put workers and employers at the centre of everything we do, providing services for injury prevention, compensation and facilitating return to health and work. Through SAFE Work Manitoba, a division of the WCB, we collaborate with our partners to build a strong culture of workplace safety and health by preventing injuries and illnesses before they occur.

If you're passionate about making a meaningful difference in people's lives, we invite you to join our dedicated team and contribute to a safer Manitoba.

**Why work for us?**:
If you’re looking to make a real difference in your community, grow your career and work in a supportive, inclusive environment, the WCB is the place for you. We offer:

- competitive wages
- compressed work week and flexible start times
- defined benefit pension plan
- 100% employer-paid benefits
- work from home program
- paid professional development
- health and wellness spending accounts
- paid mental health and wellness days
- staff appreciation and recognition events
- respectful, diverse and inclusive workplace culture

**Job Summary**:
Work With Us Video

Adjudicators play a pivotal role in the claims process, often serving as the initial point of contact for workers and employers during sensitive circumstances. They are tasked with creating a positive first impression by acknowledging reported injuries and gathering pertinent information necessary to make timely and well-communicated decisions. Through telephone and written correspondence, Adjudicators determine eligibility for compensation benefits and services, ensuring decisions are consistent with established policies and legislation.

We are seeking service-oriented, proactive, and results-driven professionals capable of thriving in a fast-paced environment. Utilizing a proactive claims management approach, Adjudicators make and communicate eligibility decisions promptly and consistently. They provide essential information to internal and external stakeholders regarding recovery and return-to-work processes, addressing the needs of workers and employers by actively listening, collecting and conveying relevant information, and clarifying rights, responsibilities, and obligations.

**Job Duties**:
Determines which claims are acceptable and authorizes/denies entitlement to compensation on an ongoing basis; communicates the decision and rationale to injured workers, employers, representatives, and healthcare practitioners.

Gathers, assembles, reviews, develops, and assesses information and opinions through written correspondence, in-person meetings, and telephone to establish initial and ongoing entitlement to compensation.

Communicates with injured workers, employers, representatives, healthcare practitioners, witnesses, and other involved parties to obtain/provide information, respond to enquiries and explain decisions, in writing or verbally.

Gathers appropriate wage information and provides direction to Payment Assessors re: payment of a claim and duration.

Identifies claims where a pre-existing condition exists, establishes entitlement accordingly, and authorizes or denies cost relief to employers.

Manages and facilitates the overall claim process (ie. assessing, planning, implementing, coordinating, monitoring, evaluating and terminating) including Time Loss claims up to 8 weeks duration; Medical Treatment claims up to 14 weeks; Occupational Disease claims up to 8 weeks and Hearing Loss claims for the duration of the claim.

Acts as a primary contact for injured workers, employers, representatives, healthcare practitioners, and specialized service providers to ensure the coordinated management of claims through the recovery and return to work processes or other resolutions.

Facilities established protocols for potential stress/crisis situations including involvement with the Special Services Unit.

Implements Chiropractic and Physiotherapy Protocol by identifying the appropriate category and coverage period and notifies all parties in writing. Monitors no time loss claims involving physiotherapy or chiropractic treatment for up to 14 weeks from date of injury. Manages noise induced hearing loss claims for the entire duration of the claim.

Adjudicates Fatality claims and determines spousal and dependent’s entitlement on fatality claims and refers files to appropriate internal resour