Logistics Coordinator

**About Walker**

Walker Industries, a fifth-generation, family-owned company founded in 1887, operates from its base in the Niagara Region with facilities across Canada and the United States. We employ more than 1,200 people in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries.

Growth and transformation are a natural part of our business and our employees evolve with us.

**Position Summary**: Reporting directly to the Logistics Supervisor, the incumbent is responsible for the logistics of route movement of outgoing and incoming truck work orders and ensures efficient schedule coordination with customers and technicians. The incumbent is the main point of contact for all routing and auto-routing queries.

**Major **(Primary) Responsibilities**:

- Manage Logistics Department case files and large customer adjustments to ensure timely updates and accurate information for sales promotions and account data. Own the process of and accuracy of all updates
- Perform quality control for all existing customers and new business entries. Fix minor errors and communicate larger inaccuracies back to the Account Managers; push completed work through to dispatch
- Manage CRM routing issues and assist Customer Service with auto-routing difficulties
- Ensure Malls/Campus/Groupings have proper generation dates and assignment
- Manage CRM set-up screens for Techs, Trucks, Auto-routing settings and permissions
- Create weekly Missed Services Report, working with the Logistics Manager to establish a high priority list
- Review CRM changes following each first service and support training for improvements on the front end
- Assist Sales team with troubleshooting issues with respect to case files
- Maintain price increase project coordination by reviewing and analyze supporting documentation, set timelines and goals to ensure work orders are updated accordingly
- Manage occasional logistics projects to maintain department KPI’s
- Other duties as assigned

**Skills/Knowledge/Experience Required**

**Skills**:
This position requires a demonstrated degree of initiative and judgment in order to organize, prioritize and execute daily tasks. Courtesy, tact and diplomacy are required in dealing with colleagues, customers, partners, suppliers and contractors in everyday working relationships.
- Demonstrated levels of customer service, interpersonal and communication skills to promote and foster relationships with existing and potential customers, colleagues and industry associates.
- Demonstrated numeric skills to analyze and information.
- Demonstrated ability to provide technical assistance and education to customers and colleagues in a clear and understandable manner.
- Demonstrated ability to identify, analyze and resolve problems, at times, technical in nature.
- Advanced ability to pay close attention to details, makes sure work is done correctly and thoroughly. Keeps accurate records.
- Business acumen - advanced understanding of quality standards relative to operations and sales.
- Able to work with limited supervision and to take discretionary action as required.
- Proficient communication skills, both oral and written to disseminate information with clarity, in one-on-one or group situations.
- Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required
- Professional manner, tact, diplomacy and discretion in dealing with customer, colleagues, including senior management.
- Proactive - anticipates and initiates action to meet needs
- Adaptable - able to work with diverse personalities and styles.
- Knowledge of project management
- Demonstrated computer software skills (i.e. MS Office-Word, Excel, PowerPoint) to produce documents, reports, presentations, as required.
- Organized, methodical - structure workflow in order to accomplish multiple and changing priorities within specified timeframes.

**Education & Job Knowledge**:
Minimum high school graduation, or equivalent level of education, plus an additional two year college diploma in Logistics or Supply Chain.

**Experience**:
Greater than one year of related experience.

**Certificates, Licenses or Registration**:
A valid G Registration Ontario Driver’s License in good standing is required for this position.

**Working Conditions**:

- _Incumbents are required to exert the following physical effort; however, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

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