IT Field Technician
1 week ago
**Overview**
**Duties**
- Provide on-site technical support for hardware and software issues.
- Troubleshoot and resolve problems related to operating systems, including Windows and MacOS.
- Assist clients with help desk inquiries and ensure timely resolution of issues.
- Configure and maintain firewalls and VPN connections for secure network access.
- Document all interactions in Jira for tracking and reporting purposes.
- Communicate effectively with clients to understand their needs and provide solutions.
- Maintain an organized inventory of equipment and tools used in the field.
- Collaborate with team members to enhance service delivery and improve processes.
**Experience**
- Proven experience in a technical support role or similar position.
- Familiarity with help desk operations and ticketing systems, particularly Jira.
- Knowledge of networking concepts, including firewalls, VPNs, and security protocols.
- Proficiency in troubleshooting both Windows and MacOS operating systems.
- Strong problem-solving skills with the ability to work under pressure.
- Excellent communication skills, both verbal and written, to interact effectively with clients.
- Ability to work independently while managing multiple tasks efficiently.
Join our team as a Field Technician where your expertise will make a significant impact on our clients' satisfaction and operational efficiency.
**Job Type**: Casual
Pay: $25.00 per hour
**Benefits**:
- Casual dress
- Flexible schedule
- On-site parking
Schedule:
- Monday to Friday
- On call
- Weekends as needed
**Experience**:
- IT support: 1 year (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Willingness to travel:
- 100% (required)
Work Location: On the road
Expected start date: 2025-01-22
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