Inside Sales
19 hours ago
Georgian Bay Fire & Safety Ltd., one of the largest independent Life Safety & Property Protection companies in Canada, is seeking an additional member for our growing team. Our Fire Alarm, Security, Sprinkler, and Electrical professionals are protecting people and property every day. In business since 1969, we are a well-respected organization with a focus on customer service, with offices across the province and a single source approach of having electricians, sprinkler fitters, security technicians and suppression technicians in house. We continue to attract great staff and clients, and that continued growth offers excellent opportunities for our exceptional team.
**We are seeking a full-time **Insider** Sales / **Customer** Service professional.**
This role reports to the Customer Service Group Team Manager with a strong relationship with the Sales Manager.
**Inside Sales / Customer Service**
The Inside Sales / Customer Service person is responsible for the following tasks;
1. Deficiency Quotes
a. Review deficiency reports sent from the service branches
b. After initial review of the deficiency, if the estimated repair meets certain criteria, forward to the appropriate Account Manager for processing and upon approval, produce a service order for the repair and submit to the service branch.
c. Compile a quote for the deficiency repair and submit to customer site for approval
d. Upon approval, produce a service order for the repair and submit to the service branch for processing
2. Customer requests
3. Requoting of inspection services
a. Provide inspection quotes to existing customer who are requesting update pricing
b. Provide inspection quotes to site which have been evaluated as being low margin.
4. Any other tasks as assigned.
**Location**
This role can be based in any of our following office locations: Stratford or Cambridge.
**Skills**
Knowledge of fire alarm, sprinkler, and security systems design and operation an asset
Educational background in Fire Protection or similar field is an asset
Sound knowledge of the relevant and applicable Ontario building codes and NFPA
Superior math and analytical skills, Excellent time management skills.
Ability to communicate and work well with clients, contractors and internal staff.
Analytical, thorough, resourceful and detail-oriented.
Team and customer service-focused; Self-motivated, hardworking, flexible.
**Experience**:
Fire Protection Industry: 2 years (preferred)
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