Inside Sales Coordinator

3 days ago

Stratford, Canada Vicwest Building Products Full time

Sales

**CONTRACT TYPE**
Full Time

**LOCATION**
Stratford, ON

Our mission is to innovate the most sustainable & complete building envelope solutions in the Canadian market, with our trusted employees, customers and communities guiding all that we do. Investing in our people. Innovating our product selection. Sustaining the world that sustains us. We prioritize the potential for success that’s all around us.

This is an exciting opportunity to join one of Canada’s best-known building materials suppliers as we embark on a significant growth journey through new product launches and market penetration. As part of the Kingspan Group, Vicwest has an ambitious sustainability program, Planet Passionate, revolving around the impact of building materials on the environment.

**Position Summary**:
As a key member of the inside sales team at the Stratford branch, you will be required to coordinate and process sales orders, provide technical knowledge and detailed product specifications to meet customer needs. This position will focus on supporting the Industrial, Commercial, and Institutional (ICI) division.

The inside Sales Coordinator (ISC) will bring a passion for customer service with a mind toward top and bottom-line growth. The ISC will have a high frequency of contact ICI Customers and will drive account growth through exceptional customer service.

The Inside Sales Coordinator reports directly to the Inside Sales Supervisor.

**Key Accountabilities**:

- Sales Growth: As part of the Sales team, driving sales growth by educating, offering, upselling additional Vicwest products to customers for their orders.
- Order Processing & Coordination: Maintaining ongoing contact with customers as orders are processed, produced and shipped to the correct destination, on time and in-spec. Working with all internal stakeholders to ensure there are no delays in the sales process.
- Support Territory Managers: Provide ongoing support to Territory Managers / Outside Sales Reps in maintaining SalesForce (CRM) Projects, Opportunities and Contacts.

**Skill, Education & Experience**:

- Post-secondary education in Business, Sales, Administration, Construction Engineering technology or related field.
- Good understanding of the Construction or Manufacturing industry.
- Exceptional Customer Service skills and attention to details.
- Demonstrate a strong ability to manage multiple requests and orders, and delivery timelines.
- Demonstrated ability to think strategically and tactically.
- Curious, solutions-based mindset.
- Developing trust relationships with customers by providing efficient and pro-active inside sales support.
- Excellent written and oral communication skills with an aptitude for building relationships with professionals both externally and internally.
- Strong business acumen.
- Computer proficiency in MS Office.

How do we win? We win when we care. Care for our people. Care for our products. Care for our planet. Because when we can count on each other, we can count our collaborations as victories.

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