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IT Support Specialist

1 hour ago

Hamilton, Canada AtomVie Global Radiopharma Full time

**AtomVie Global Radiopharma Inc.** is a global leading GMP manufacturer and distributor of clinical and commercial radiopharmaceuticals. We work with our partners to transform patients’ lives by advancing high quality drugs for the treatment and diagnosis of diseases.

We are a community that challenges ourselves professionally, takes pride in what we can accomplish together and values the impact we can make with our partners and patients across the globe. Start your career with AtomVie today and help us achieve our vision: to transform lives by revolutionizing healthcare.

**About the Role**
The **IT Support Specialist** will provide comprehensive technical support and assistance to employees, while developing strong relationships. The incumbent will effectively communicate with all levels within the organization and contribute to problem resolution and efficient technology operations.

**What You Will Do**
- On a daily basis, provide Level 1 and Level 2 technical support
- Regularly move and set up computer stations as well as granting network permissions
- On a daily basis, develop good working relationships with employees to provide them with the technological tools required to be successful in their roles
- On a daily basis, provide superior customer support and communicate with all levels within the organization
- Regularly diagnose problems quickly and correctly
- Regularly provide remote troubleshooting and diagnosis of network connectivity issues
- Other duties as assigned when required for this position and work closely with member of the IT team

**What You Bring to the Role**
- Customer service oriented; capability of effectively communicating with all levels within the organization
- Excellent time management skills and ability to multi-task in a dynamic and fast-paced environment
- Proficiency in time management, written and verbal communication skills
- Excellent organizational and planning skills

**Requirements**:

- Knowledge of Microsoft Windows Operating Systems (Windows 11 Windows Server 2019/2025)
- Strong knowledge of Networking Concepts and Protocols (e.g., TCP/IP, DNS, DHCP, VPN Etc) and a familiarity the Cisco ecosystem
- Experience with administering Microsoft 365, exchange, and teams with a basic understanding of intune and Entra
- Experience with Windows Domain, Nutanix and Virtual Server experience an asset
- Ability to lift and move computer equipment weighing approximately 45lbs on a frequent basis
- Ability to collaborate and work well in a team environment
- Ability to perform under pressure and work independently
- Ability to learn quickly and work with cutting edge technology in the Pharma'Biotech Industry
- Weekend work and overtime may be required

**AtomVie Offers**
- Group Health & Dental Benefits (from day 1)
- RRSP Matching Program
- Perkopolis
- Employee Assistance and Wellness Programs
- Parking Allowance