IT Support Specialist

IT Support Specialist

Location: Hamilton, Ontario

About Morison Insurance:

At Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our Promise, Unified.

Morison Insurance is a family-owned and operated business. Over the past 30 years, our company has grown from one office with 3 employees in downtown Hamilton, to 100 employees in 6 offices across Southern Ontario.

We are currently seeking a team member who exemplifies and believes in our values to join our team as an IT Support Specialist

This role is based out of our Hamilton location, and is 5 days/week on-site.

Position Responsibilities:

Reporting directly to the IT Manager, the IT Support Specialist provides support to the entire Morison Insurance Team.

• Assist users in troubleshooting common computer issues or concerns
• Reply to requests for information technology services, repairs, support, inquires or complaints
• Use a computer tracking system to manage new tickets
• Make recommendations to improve computer systems
• Provide documentation for customer support inquiries and resolutions
• Upgrade and manage systems to ensure they are operating effectively and efficiently
• Implement new business and productivity software
• Train staff on new software, systems and best practices
• Maintain and back up security databases
  
• Other IT and admin tasks as required

Skills and Requirements For You To Succeed:

• Strong analytical skills
• Good written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Exceptional attention to detail to ensure integrity of both data and employment information
• Critical thinking skills and ability to exercise discretion and judgment when handling confidential/sensitive information
• Proven track record of setting priorities and consistently keeping commitments
  
• Strong Technical skills
• Good customer service and interpersonal skills.
• Some experience with server and desktop applications in a Microsoft networked environment would be beneficial
• Good initiative and self-starter skills.
• Has access to a vehicle and able to travel to other branches within the organization. (in office environment)
  
• Be willing to continue to upgrade education in the Information & Technology field
• Experience with MS365, EPIC and Microsoft Office 2016 is an asset
  
  

Values We Live By:

• Go Beyond - Be exceptional, shine brightly
• Evolve - Think outside the box
• Own It - Empowered to deliver
• Our Promise - Do the right thing
• Unified - Together as one

What We Offer:

• Competitive salary
• 4 weeks of vacation
• RRSP Matching Plan
• Group Benefits Plan (health, dental, vision)
• Employee Assistance Program
• Paid personal days and extra days off at Christmas
• Monday to Friday work schedule – 8:30 am to 4:30 pm
• Our offices close early on Fridays of long weekends from May to October
• Full commission on employee home and auto policies
• Team environment
• Growing insurance brokerage with access to many markets
• Continuing education
• Modern offices and technology that supports teamwork, skills development and collaboration
  

Accommodations:

Morison Insurance prides itself on being an equal opportunity employer. Disability-related accommodations are available by request during any/all stages of the application process. If you have any special requirements, please advise the interviewer during the recruitment and selection process. For more information regarding disability-related accommodation, please email

 We thank all applicants for their interest in this position; however, only candidates selected for an interview will be contacted.