Security Supervisor

**SECURITY SUPERVISOR**

**THE COMPANY**:
STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

**THE POSITION**:
The Security Supervisor manages the security services provided to an assigned site(s) including client service, client problem resolution, service enhancement, service expansion, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training.
- Responsible for supervising, motivating, coaching, training, and evaluating the work performance of each of the Security Professionals.
- Responsible for ensuring that Post Order and training information is being properly maintained and updated.
- Assists in conducting interviews and evaluating new Security Professionals. Responsible for conducting on-the-job training, in coordination with Security Lead, of new employees assigned to site or when changes to post orders are made. This may include orientation to the site, review of post orders, routine responsibilities and how to respond to emergency situations or specific client needs.
- Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at the site as directed.
- Manages and supervises all sub-units within the Security Department, such as fire control room, Security Operations Center and loading dock.
- Responds to security incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
- Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns and forwards any such issues to the appropriate parties. May be responsible for writing a report of the situation or assisting with an investigation, as directed by the Director of Security Compliance, Legal, or HR.
- Responds to client or site emergencies as they arise, including ensuring appropriate communication to the Director of Security and Compliance.
- Responsible for maintaining positive client/security relationships through frequent client contact and support.
- Troubleshoot system performance issues and implement corrective actions.
- Analyze physical security system performance and recommend improvements.
- Performing various programming and technical project / administrative related activities on the security systems.
- Coordinates daily schedules and support with Critical Operations team.

**THE DETAILS**:

- Location: Toronto, Ontario _onsite requirement_
- Travel: less than 5%
- Must be eligible to work in the United States
- Must pass a comprehensive background screening

**MUST-HAVE QUALIFICATIONS**:

- Knowledge of data center (hyper scale, enterprise, and colocation), and telecommunications industries.
- Knowledge or experience with 24/7 security staffing, patrols, implementing post orders, etc.
- Comfortable working knowledge of IP video surveillance and network-based access control systems, in an enterprise environment, is required.
- Ability to sit or stand for long periods of time.
- While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, climb stairs, balance, stoop or kneel, talk, and hear.
- Must be able to lift and/or move up to 40 pound

**THIS MIGHT BE RIGHT FOR YOU IF**:

- You’re a strong communicator, equally comfortable in the board room as the data center hall. You’re persuasive and clear, blending analytics with experience in decision-making.
- You don’t get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
- You’re a teambuilder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
- You’re naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.

**WHY STACK?**
- We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts - even a cell phone subsidy.
- We foster a culture of appreciation, including quarterly STACK-O-LADES.
- Fun is part of our DNA, with events, game