Coordinator, Customer Service

2 weeks ago

Mississauga, Canada Canon Canada Full time

**Coordinator, Customer Service - Hub**

As the Coordinator, Customer Service, you will be reporting to the Manager, Distribution, and will be responsible for coordinating equipment and deliveries. This position liaises between the warehouse, external clients, and internal stakeholders in order to ensure that order processing is completed in a timely fashion that meets Service Level Agreements.

**Key Responsibilities**:

- Liaise between the warehouse and various business units regarding any order processing to ensure that orders are correctly prioritized to meet customer requirements.
- Maintain and modify the sales and inventory management system in regards to equipment status; order status; serial numbers and item codes, while utilizing the database to investigate any discrepancies.
- Follow up and track equipment and supplies shipments with various carriers (white glove, couriers, and less-than-truckloads).
- Gather information and requirements from customers, facilities and processes in order to provide carriers with the necessary details for successful deliveries, pick-ups, and/or relocations.
- Partner with inventory, sales administration, and service teams to resolve any shipping, carrier, equipment, and/or customer issues in a timely manner.

**To Succeed, You Will Need**:

- High School Diploma or equivalent
- Minimum of 1 year of related work experience (Office environment)
- Intermediate Analytical skills are required to investigate issues by using multiple systems and databases
- Good Time Management/Multi-tasking skills
- Intermediate experience with the Warehouse Management System

**Why Join?**

**HUB WORK**
- This role will require you to work out of your assigned office Monday to Friday - 10:00 am to 6:00 pm

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**
- Free coffee and snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events

Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.

At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We offer **comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks**. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.

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