Customer Service Representative/coordinator

2 days ago

Mississauga, Canada CBI Health Full time

**Full time Customer Service Representative/Coordinator - Mississauga (In-person role in our Mississauga office from Monday to Friday 8:30 am to 4:30 pm)**

We are currently seeking a Customer Service Representative/Coordinator for the Personal Support Service and Private Services Program.

As a Customer Service Representative you’ll be part of a team assisting the Personal Support Services program. You must be driven to help others in a compassionate and caring way while balancing the pressures of a busy environment.

**PRIMARY DUTIES**
As a Customer Service Representative/Coordinator, you will:

- Responsible for assisting client inquiries over the phone
- Basic scheduling of client visits
- Promote client retention
- Follow up with client inquiries and concerns on a timely basis
- Documentation as required
- Work with management on special projects and other related projects as assigned

**QUALIFICATIONS**
To take on the role of Customer Service Representative/Coordinator, you must:

- Have exceptional customer service skills including excellent telephone etiquette
- Demonstrated computer literacy skills including Microsoft Office (Word, Outlook, Excel)
- Be able to remain calm in stressful situations
- Demonstrate understanding and compassion when dealing with complex clients and challenging situations involving customers and field
- Be a detail-oriented, adaptable and customer-focused team player
- Combine strong interpersonal skills with analytical problem-solving abilities
- Be self-directed, goal-oriented and able to manage time and priorities effectively
- Possess medical knowledge or a medical background, and supervisory skills will be considered assets, and French speaking an asset

**Join us at CBI Health - where working together makes great things happen**.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

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