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Edmonton, Canada Best Western Cedar Park Inn Full time

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ concerns in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements**:

- **Available to do any shifts (7 am - 3 pm, 3 pm - 11 pm OR 11 pm - 7 am)**:

- Work experience as a Hotel Front Desk Agent
- Experience with hotel reservations software, like Visual Matrix
- Understanding of how travel planning websites operate, like Booking, Expedia, and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Diploma in hotel management is a plus

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $15.00-$16.50 per hour

Schedule:

- 8 hour shift

**Experience**:

- Hotel Front Desk: 2 years (required)

Work Location: In person