Student Success Facilitator

**Position Job Title**: Student Success Facilitator

**Location**: University Canada West (UCW) - Vancouver

**Reports To**: Student Life Coordinator

**About University Canada West**:
University Canada West is an innovative business and technology-oriented, dynamic, and growing institution that was founded in 2005. Based in Downtown Vancouver, the university is defined by its close connections to the business community and a commitment to outstanding student services.

Here, at UCW, we connect recognized, well-established specialists and ambitious young professionals, so they learn from each other and thrive in our diverse environment. Together, we strive to create and maintain working environments that are inclusive, equitable, and welcoming.

We are privileged to do this work on the unceded, traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We thank them for having cared for this land since time immemorial, honour their graciousness to the students who seek knowledge here, and iterate our dedication to valuing the ongoing contributions of Indigenous peoples and communities.

**Position Summary**

The purpose of the Student Success Facilitator position is support and develop services that meet the needs of students in achieving success in their education experience at University Canada West. As an advocate for student affairs and provider of student services that will support student success, the Student Success Facilitator leads and is responsible for creating, planning, developing, implementing and evaluation of programs and events within the Student Affairs department, that will support students to success and achieve their goals. This position works collaboratively with other members of the Student Affairs & Services team and other University departments.

**Specific Responsibilities**

**Responsibilities**:

- Provide guidance, support, and advice on a range of issues, including, but not limited to course registration process, degree pathways, university policies and procedures and other information as required to students in person, online and telephone.
- Responsible for the coordination and operational aspects of Student Affairs programs and services, key responsibilities include: supervising and evaluating, organizing and planning events, facilitate training, scheduling resources, presenting, developing marketing and promotional materials, liaison with students, student employees, campus partners. Evaluates and reports on program outcomes and success.
- Provide support and administer Student Affairs regular and special projects
- Plan and prepare for New Student Orientation week and student life activities which requires assisting with the preparation, coordination and implementation
- Supervision of student employees and volunteers, liaising with other department as required, presenting information sessions and/or workshops, and assist with the project outcome and deliverables.
- Monitors and maintains accurate data within the various computer and information systems related to student affairs programs and services within the portfolio, such as the co-curricular record data base, volunteer database, customer relations management, and the student information system.
- Supervises volunteers as part of student development and leadership programs.
- Liaise with student groups related to Student Affairs and services.

**Secondary Responsibilities**
- Attend meetings and work in collaboration with student programs and/or committees on student related activities and events on and off campus.
- Facilitate, promote, and communicate with staff and external services regarding UCW related programs, meetings, and events.
- Represent the Student Affairs department at other events such as recruitment events, university events as needed.
- Assist in other duties as required
- *This job description outlines the key responsibilities for the role and is not meant to be exhaustive. Other responsibilities and tasks may be assigned or may naturally become a part of this role over time._

**Position Requirements**

To be successful in the Student Success Facilitator position, an individual must be committed to developing, maintaining and demonstrating the following:
**Education and Experience**
- Baccalaureate degree from a recognized post-secondary institution.
- Minimum 1 year experience facilitating student life programming in a post-secondary educational environment.
- Project management experience considered an asset.
- Events management experience considered an asset

**Competencies**
- Knowledge of policies and procedures governing student affairs and services within a postsecondary and preferably University environment.
- Demonstrated experience in service-oriented focus. - Preferred knowledge in student development literature, best practices, and professional standards.
- Preferred experience in providing diverse peer-bas