Post Shipment Service Specialist

**Powell People Solving Tough Problems**

As a top player in Switchgear and E-house Manufacturing and field servicing, a career with us will challenge you to solve some very tough problems. You will be rewarded with growth, personal development & industry expertise. At Powell, we provide a comprehensive salary package, RRSP matching, extensive benefits and job training all within a professional & friendly working environment.

Based in the Electrical Division Edmonton (EDE) facility, the Post Shipment Service Specialist will report to the Quality Manager. They will be responsible for collaboration with all departments to ensure warranty and post shipment services are executed following Powells procedures. This role will be responsible to effectively communicate with customers regarding post shipment support and provide detailed insight to the organization on the ongoings of post shipment support including technical details, financial details and customer relations.

**Essential Responsibilities** Management and coordination of product returns, warranty and other claims providing first line support Coordination of supplier recall and safety notices Provide and coordinate product warnings and safety notices Maintain and provide warranty reporting for operational excellence Field and managing customer calls Develop cost effective solutions Triage customer issues and determine root cause Coordinate internal & external support as required Maintain and develop excellent working relationships with company agents and customers Responsible for achieving high level of customer satisfaction Effectively utilize communication methods and collaboration tools Ensure appropriate records /databases / systems are maintained Produce & maintain archive information as required Prioritization, control and coordination of work Develop design solutions, modify drawings and coordinate internal execution for field fit up issues Site visits in support of post shipment service activities and investigations Effective and regular communication between department members is crucial. The PSS Specialist must effectively communicate with:

- Customers, end users, and other external stakeholders
- Project Management
- Engineering for all divisions as needed
- Production Management and Teams
- Purchasing Department
- Quality Assurance / Quality Control
- Commercial/Legal Department
- Site Service Department
- Senior ManagementShipping Departments

**Core Competencies** Ability to review and confidently speak to contractual terms, project financials and customer concerns. Effective problem solving, decision making, organization and communication skills. Strong team player with leadership skills. Ability to follow company operating procedures, safety rules and ISO requirements Ability to establish priorities and balance multiple objectives The ability to think through and adopt a clear, sensible approach to planning, prioritizing and organizing tasks and activities to meet deadlines and targets. Makes most efficient use of time and other resources. Ability to engage with stakeholders on complex problems and drive solutions. Proactive in approach, resilient under pressure, ability to maintain clarity and vision, and possesses a strong results orientation. Competent and proficient with the use of Microsoft Office Suite Command of the English language, both written and verbal Accountable for personal and team actions and results

**Qualifications** Background in Mechanical or Electrical. Post-Secondary Education with relevance to Mechanical or Electrical preferred. Project Management Certificate or Equivalent

**Working Conditions** Working Conditions Temperature controlled working environment. Some outside activities may be required. This position may travel out-of-town to attend customer sites, other Powell facilities, training and meetings. Must wear personnel protective equipment (i.e., hard hats, safety glasses, steel toe boots/shoes) when required

**Who we are**

Powell Canada Inc. is a subsidiary of Powell Industries, which is located in Houston, Texas. Globally, we have over 70 years of experience. Powell Canada is a reputable electrical manufacturing, valve servicing and electrical/instrumentation contracting company. We hold a strong industry presence with offices located in Acheson, Calgary and Montreal.

Powell strives to create one unified company through training, communication and leadership. We offer diversified services based on our customers needs, keeping us on the cutting edge of new products and services within our industry.

**Your Partner in Safety**

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In our 70+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in all parts of our organisation.

As a manufacturer, we recruit and hire experienced and knowledgeable applicants to ensure our product is engineered, fabricated and assembled to customer specifications

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