Tech Support Associate
5 days ago
**Overview**
**Responsibilities**
- Assist users with desktop support tasks and ensure their workstations are functioning optimally.
- Utilize ticketing systems such as Jira or ServiceNow to track and manage support requests efficiently.
- Communicate effectively with users to understand their technical problems and provide clear solutions.
- Collaborate with other IT team members to escalate complex issues as needed.
- Maintain documentation of support processes, solutions, and user interactions for future reference.
**Experience**
- Proven experience in a technical support or help desk role is essential.
- Familiarity with VPN technologies and troubleshooting is preferred.
- Knowledge of computer networking principles and practices is a plus.
- Proficiency in using ticketing systems like Jira or ServiceNow for issue tracking.
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
- A proactive approach to problem-solving with a strong attention to detail.
Pay: From $46,000.00 per year
Additional pay:
- Bonus pay
- Overtime pay
**Benefits**:
- Dental care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Overtime
- Weekends as needed
Application question(s):
- Is commute to North Vacnouver ok for you?
**Experience**:
- IT support: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 2024-11-21
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