Tech Support Associate

5 days ago


North Vancouver, Canada Forbes IT Solutions Ltd. Full time

**Overview**

**Responsibilities**
- Assist users with desktop support tasks and ensure their workstations are functioning optimally.
- Utilize ticketing systems such as Jira or ServiceNow to track and manage support requests efficiently.
- Communicate effectively with users to understand their technical problems and provide clear solutions.
- Collaborate with other IT team members to escalate complex issues as needed.
- Maintain documentation of support processes, solutions, and user interactions for future reference.

**Experience**
- Proven experience in a technical support or help desk role is essential.
- Familiarity with VPN technologies and troubleshooting is preferred.
- Knowledge of computer networking principles and practices is a plus.
- Proficiency in using ticketing systems like Jira or ServiceNow for issue tracking.
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
- A proactive approach to problem-solving with a strong attention to detail.

Pay: From $46,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Application question(s):

- Is commute to North Vacnouver ok for you?

**Experience**:

- IT support: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 2024-11-21



  • Vancouver, Canada ITIQ Tech Recruiters Full time

    An established industry player is seeking a dynamic Talent Acquisition Specialist to join their ambitious team. In this role, you will connect talented individuals with leading tech companies across Canada, driving your career growth in a vibrant and competitive environment. With a focus on collaboration and performance, you'll benefit from extensive...

  • Tech Support

    4 days ago


    Vancouver, Canada Cinesite-Vancouver Full time

    We are looking for a Tech Support to join our IT team! If you thrive in a fast-paced environment then this could be the opportunity for you! **Our IT Team** At Cinesite Vancouver, the IT department is responsible for the security, performance and functionality of all hardware, software and technology-related systems. We source, design and implement...

  • Recruitment Associate

    3 weeks ago


    Vancouver, Canada ITIQ Tech Recruiters Full time

    Talent Acquisition Specialist at IT/IQ Tech Recruiters & Penta Search GroupThe OpportunityWorking at IT/IQ Tech Recruiters is all about collaborating with an incredibly bright and ambitious team to help smart people find each other. We match job seekers in the tech industry with Canada’s best employers, and we don’t hesitate to celebrate our team’s...


  • Vancouver, Canada Tetra Tech Full time

    Discover your full potential! At **Tetra Tech**, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...


  • Vancouver, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...


  • Vancouver, Canada Yardi Full time

    A leading property tech company in Metro Vancouver is looking for an Associate Technical Account Manager to join their Residential Client Service Team. This role involves providing top-notch support, resolving software issues, and maintaining strong relationships with clients. The ideal candidate has a Bachelor’s Degree, excellent communication skills, and...


  • Vancouver, Canada YWCA Metro Vancouver Full time

    Job DescriptionYWCA Metro Vancouver’s Tech Connect is a new program that will deliver employment services to Racialized Newcomer Women searching for work in the information technology (IT) Tech Sector Tech sector. Tech Connect includes the following components: conducting an effective job search in Canada, recruiting employer contacts from the tech sector...


  • Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Program Assistant 2 (Gr6) Job Title Education Support Tech - MOT Program Department Administration | Department of Occupational Science and Occupational Therapy | Faculty of Medicine Compensation Range $4,449.00 - $4,676.00 CAD Monthly Posting End Date April 24, 2025 Note:...

  • Waste Sorter

    2 weeks ago


    Vancouver, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...


  • Vancouver, Canada Tech Forward Solutions Full time

    **About Us**: Tech Forward Solutions is a trusted IT Managed Services provider, dedicated to delivering reliable and effective technology solutions that support business growth and efficiency. We focus on system administration, cloud management, and cybersecurity to ensure that our clients' IT infrastructure is secure, stable, and optimized for their...