Job Titleinformation Technology Support Specialist

**About Us**:
Tech Forward Solutions is a trusted IT Managed Services provider, dedicated to delivering reliable and effective technology solutions that support business growth and efficiency. We focus on system administration, cloud management, and cybersecurity to ensure that our clients' IT infrastructure is secure, stable, and optimized for their specific needs. At Tech Forward Solutions, we value expertise and a practical approach, making it an excellent place for IT professionals to contribute to meaningful projects and develop their skills in a supportive environment.

**What we offer**:
Professional Growth: Opportunities for continuous learning and development, with access to certifications, training and senior industry expert team members.

Dynamic Work Environment: A collaborative, supportive team environment where your contributions are recognized and valued.

Impactful Work: The chance to work on meaningful projects that directly influence our clients' success and drive the growth of their businesses.

**About You**:
Are you a pro-active self-starter with a passion for technology and a drive to take on new challenges? Do you thrive in a forward-thinking environment where your independent mindset and problem-solving skills are valued? If so, this opportunity could be the perfect fit for you

Tech Forward Solutions is seeking a Systems Administrator who is ready to take the lead in designing, deploying, maintaining, and optimizing IT solutions for our clients. You will be instrumental in configuring, securing, and enhancing various technical infrastructures, all while collaborating with our service and operations teams to deliver exceptional results. Join us and be a key driver of success in a company that values innovation and excellence.

**What you will be doing**:

- Providing Tier 1 - 3 support for desktops and end user devices, network and servers
- Maintaining networks, servers and other infrastructure
- Working on Client and internal projects such as server upgrades, system builds, network security, cloud migrations.
- Maintaining the service level agreements through use of ITSM systems, processes, procedures and policies
- Proactively Monitor Systems: Regularly monitor and assess system performance, ensuring all components are operating efficiently and identifying potential issues before they escalate.
- Client Relationship Management: Build and maintain strong relationships with clients, acting as a trusted advisor and ensuring client satisfaction through timely and effective support.
- Incident Response: Lead or participate in incident response activities, troubleshooting complex issues, and implementing solutions to minimize downtime and disruption.
- Continuous Improvement: Identify opportunities for process improvements within the IT environment and contribute to the development of new strategies, tools, and methods to enhance service delivery.
- Writing documentation including runbooks, diagrams, plans, KB articles SOW and SOP
- Working a Hybrid schedule when not on client sites or in the office

**Your Skill Set**:

- Has MSP experience (An IT Consulting Company, Managed Services or outsourcing experience would be a huge asset)

Strong understanding of technology, problem-solving skills and ability to work independently
- Excellent verbal and written skills
- Windows 10, 11 administration and troubleshooting
- Windows servers, Active directory, Group policies, Powershell
- Azure, Intune, Autopilot, Azure Entra ID
- Office 365, Teams, Sharepoint, Exchange, Microsoft Endpoint Defender
- VMware, Vmotion, Vsphere
- Networking technologies such as firewalls, switches, routing and wireless
- Server hardware such as SAN, NAS, Servers
- Backup technologies such as Veeam, Zerto, Azure Site Recovery
- 3 years in end user IT support roles supporting users both remotely and in-person
- Has worked with business grade ticketing systems with an understanding of the ITIL and ITSM frameworks
- Some great to have knowledge: DNS Filter, Mimecast, Meraki, Aruba, Cisco, Dell

**Job Types**: Full-time, Freelance

Pay: $60,000.00-$80,000.00 per year

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Application question(s):

- Do you have a valid BC drivers licenses and a Car to go to client sites?

**Experience**:

- MSP: 1 year (preferred)

**Location**:

- Vancouver, BC (required)

Work Location: In person