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Office Manager Physiotherapy and Allied Health

3 weeks ago

Richmond, Canada Actin Physiotherapy and Wellness Full time

**At present we are seeking a part time employee TO WORK ON SATURDAYS. Additional days per week maybe available.**
- **Who we are**:_

Actin Physiotherapy and Wellness is a growing multidisciplinary clinic located in Richmond. Our Physiotherapists help our clients achieve optimal physical health and performance. We strive to provide a ‘five-star’ experience with high-quality service and personalized care.

**_Who we are looking for:_**
- **_MUST BE AVAILABLE TO WORK SATURDAY. SHIFT WILL START AT 9 AM AND END BETWEEN 1-3 PM DEPENDING ON BUSINESS NEEDS._**:

- Excellent communication and customer service skills (fluent in English both written and verbally)
- Professional and courteous behaviour in conflict resolution
- Attention to detail and accuracy with efficiency
- Ability to organize and prioritize multiple tasks based on shifting priorities
- Maturity, confidence, and self-awareness
- Ability to exercise tact, discretion, and maintain confidentiality
- Experience with medical office online booking and billing software (Jane preferable) or confidence in learning and adapting to new software programs
- Social media platform savvy (ie. Facebook, Instagram, and Twitter)
- A positive attitude
- Willing to learn, grow, & adapt

**_General Duties:_**
- Manage the daily operations of the Front Desk to ensure high-quality customer service
- Maintain a strong understanding of clinic services and specialized skill sets of all therapists
- Manage appointment bookings, cancellations, and appointment follow-ups
- Streamline client intake processes
- Monitor appointment bookings, billing, and clinic performance metrics
- Data entry and electronic scanning of documents
- Ensure client and staff confidentiality
- Oversee inventory and order/receive clinic supplies
- General cleaning/tidying of the clinic
- Invoicing/billing of insurance companies
- Reconcile and balance end of day sales, accounts receivable
- Coordinate scheduling of client service staff
- Train, evaluate, and provide feedback to administrative staff
- Support marketing and promotional activities
- Office cleaning and laundry

**_What we can offer you:_**
- A safe, fun and inspiring work environment
- A chance to lead and grow
- Access to gym space outside of working hours
- **Compensation**_: Starting at $15.65 - $20.00/hour. Remuneration is negotiable based on experience and proven skill set.

We deliver invaluable care to our clients and expect our Client Services to back that up with a positive, efficient, and streamlined experience.

We thank all applicants for their interest however only those selected for an interview will be contacted.

We can’t wait to meet you

**Job Types**: Part-time, Permanent
Part-time hours: 15-20 per week

**Salary**: $15.65-$20.00 per hour

Schedule:

- Day shift
- Weekend availability

COVID-19 considerations:
Regular cleaning and disinfection, masks are used in clinic, staggered patient appointments to ensure social distancing, regular hand washing and use of hand sanitizers.

Work Location: In person