Operations and Quality Coordinator

2 weeks ago

Whitby, Canada Lifemark Health Group Full time

**Operations and Quality Coordinator - Community Advantage Rehabilitation - Lifemark Health Group**

**Status**:Permanent part time (24 hours/week)
**Location**: Whitby, ON. Hybrid role with occasional requirement to attend meetings at our Whitby office, or special events within the Durham Region

Community Advantage Rehabilitation (CAR), a division of Lifemark Health Group, is seeking a **part-time Operations and Quality Coordinator** for its Whitby location. The Operations and Quality Coordinator is responsible for assisting with ensuring the operational functionality of the business in a smooth and efficient manner by supporting the Director of Operations and Quality, as well as other Senior Management. The Operations and Quality Coordinator is responsible for the continuous quality improvement program by supporting the preparation of key reporting matrixes to align contractual obligations, college requirements and accreditation standards.

**PRIMARY RESPONSIBILITIES**:

- ** Operational**: Assist with the operational functionality of the division by:

- Creating and maintaining forms and work instructions, as well as managing the revision and review process for policies and procedures
- Assisting with the management and accuracy of the company website
- Liaising and interacting with electronic health records software support and management
- Managing and updating all operational contract documents
- Updating and distributing of various internal and external contact lists
- Managing and assisting with queries from all stakeholders with the highest level of customer service, endeavoring to problem solve and provide a positive experience at each interaction
- **
Quality**: Support the quality improvement process by assisting with:

- Preparing internal and external reporting of various key performance indicators and other matrixes
- Managing and tracking of mandatory webinars/education sessions including the distribution and collection of all employee surveys (corporate/divisional)
- Managing and compiling data and reports the electronic Chart Audit Program
- CARF Accreditation readiness by supporting the Director of Operations and Quality with the development, maintenance and implementation of requirements
- Assisting with the planning and execution of quarterly emergency drills as well as arranging for inspection of fire safety equipment
- Correcting health & safety inspection non-conformances

**Qualifications & Core Competencies**
- High School Diploma, G.E.D. or equivalent
- 2+ years experience in office administration and/or quality assurance
- High degree of proficiency with Excel, MS Word, PowerPoint, Outlook, Adobe
- Proficiency in SharePoint, Survey Monkey, OneDrive, and Microsoft Teams
- Ability to work under pressure, manage deadlines and competing priorities
- Strong organizational skills and ability to prioritize and multi-task with attention to detail
- Has the imitative to investigate anomalies in reporting matrixes, suggest improvements in workflows and strong problem-solving skills
- Excellent communication (verbal/written) and strong interpersonal skills to work within a mainly virtual team environment
- Flexible and adaptable to change
- Able to work independently in a virtual at home work setting with strong technology skills

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