Front of House Staff

2 weeks ago

Vancouver, Canada Barry's Vancouver Full time

As a Front of House team member you'll be the first line of contact for Barry's members. Key is to provide superior customer service while assisting them in class selections, membership questions, Fuel Bar orders and merchandise purchases. We expect you to be excited about meeting and greeting our customers and be part of building a strong Barry's community.

**Must Haves**:

- Customer Service: Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

**Key Responsibilities**:

- Deliver first class customer service at all times
- Greet, assist and check in customers
- Handle studio membership database, register new clients, receive membership payments and maintain client base
- Ensure a clean and welcoming atmosphere at all times
- Guide customers with regards to the latest studio promotions, membership discounts and/or special events
- Deliver quality protein smoothies and customer service in the Fuel Bar
- Handle pre-orders and orders on the spot
- Custom to each customer's needs
- Maintain product knowledge for all studio retail operations
- Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts

**Company Culture Responsibilities**
- Work to uphold Barry's community and culture standards, and live the company mission, vision, and values daily.
- Represent the Barry's brand within the studio and throughout the MA fitness community.
- Assist in participating in and enhancing the community with your studio and regional teams.

**Required Experience**:

- Strong customer service skills
- Availability for three shifts, one being a weekend day
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Responding to clients request with a can-do attitude
- Cooperative manner with an optimistic attitude
- Ability to prioritize and work within a fast-paced environment
- Have an eye for detail and care for the club's appearance and cleanliness
- Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
- Maintain a professional appearance and behavior
- Demonstrate excellent communication skills
- Passionate about fitness and training and excited to be part of the first Barry's team

**Job Types**: Full-time, Part-time
Part-time hours: 10-30 per week

**Salary**: From $16.00 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- Flexible schedule
- On-site gym
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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