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Scheduling Coordinator
2 weeks ago
Are you passionate about creating exceptional patient experiences and helping people achieve their dream smiles? Surrideo Orthodontics is seeking an enthusiastic Scheduling Coordinator to join our thriving practice in Calgary, AB. In this vital role, you'll support the practice by guiding people through their orthodontic journey while contributing to our practice's growth and success.
Why Surrideo Orthodontics?
At Surrideo Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:
- A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
- Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
- Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance.
- Work-Life Balance: Enjoy a Full-time, 40 hours per week, Monday through Friday.
Your Role
As a Scheduling Coordinator, you’ll play a pivotal role in creating positive patient experiences and driving our practice’s success. Responsibilities include:
- Greet patients as they arrive and make them feel welcome.
- Book appointments for new and returning patients utilizing the appropriate scheduling templates.
- Ensure that the schedule accounts for the appropriate amount of Doctor time, filling openings as necessary and discussing any major changes with the clinical team.
- Make and distribute copies of the schedule.
- Manage patient statuses and ensure that appointments are booked or archived accordingly.
- Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
- Manage active patient files and archive files for patients who are no longer in treatment.
- Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
- Take payments received at the front desk, post them, and provide receipts to the patients.
- Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries; follow-up on messages left during Clinic closures.
- Assist with maintaining the front desk and waiting area, including managing magazine subscriptions, seasonal decorations, and general tidying.
- Be an active participant in staff meetings and committee meetings.
- Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
- Perform other tasks as assigned by the Doctor and Practice Manager.
About You
- Previous experience in an Administrative Assistant/Receptionist role preferred
- Ability to be respectful of others and act with discretion at all times
- Ability to work independently and in a team environment
- Proficiency in Microsoft Word and familiarity with office management software for scheduling and billing
- Proficiency in typing and keyboarding skills
- Excellent organizational and time management skills
- Excellent verbal and written communication skills
- Excellent social and interpersonal skills
- Ability to prioritize tasks
- Self-motivated and reliable
CAD
