Client & Events Manager

_**The **_**FirstOntario Performing Arts Centre (PAC) **_**is building a team committed to strengthening our understanding of, and our relationship with, our diverse public. We are currently seeking a skilled relationship builder and sales professional with management experience to be our Client & Events Manager.**_

**ABOUT THE PAC**

Opening our doors in 2015, the FirstOntario Performing Arts Centre (the PAC) is a 95,000 square foot arts and culture hub located in downtown St. Catharines, Ontario, serving the Greater Niagara region. Owned by the
City of St. Catharines, the responsibility of the safety and upkeep of the facility is a part of the scope of business that falls under the organization that reports to a Board of Directors. The centre features 4 separate venues under one roof as well as an outdoor performance space, and is supported by a team of 25 full-time, and 40 part-time staff and over 100 volunteers. Events showcase music, dance, theatre, film, comedy, speakers, meetings, and community gatherings, ranging from 200-800-person capacity. Built as part of a downtown revitalization and cultural renaissance plan, the PAC has become a home to local arts groups and organizations throughout the Niagara region. The PAC is also in a rich, long-term programmatic and operating partnership with Brock University.

The PAC provides a platform to share the artist’s unique voice showcasing diverse stories, history and lived experiences. We believe that healthy communities are built through arts and cultural engagement and that our individual and collective identities are shaped through the stories told. We engage audiences across the
Niagara region by showcasing local, national, and international artists. We also engage youth through school programming and work with social service organizations to remove barriers for under-served community members to experience the arts. Our community partnerships are built with Equity, Diversity, Inclusion at the forefront: partnerships with Brock University and various community organizations support work with local Black, Indigenous, Racialized and 2SLQBTQQIA+ artists.

Our mandate includes being a presenter and curator of live performing arts and entertainment, an economic driver for our city and region, and providing a vital support network for Niagara artists and arts organizations.

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Reporting to the Director of Operations, the Client & Events Manager is a self-starter driven to ensure a bustling rental business for the FirstOntario Performing Arts Centre (PAC) while setting the standard for exceptional customer care. As the steward of the relationship between the PAC, community partners and rental clients, the Client & Events Manager is responsible for driving sales, maximizing rental revenue, and promoting the PACs mandate of supporting the local arts & community groups while ensuring activity to the downtown core. The job incumbent will reliably maintain the booking system, oversee the accuracy and

development of rental contracts, efficiently manage budgets to ensure that annual targets and rental client expectations are met. The Client & Events Manager is also tasked with hiring, training and managing the work and performance of the events and hospitality team members, making certain that the PAC is delivering an exceptional experience for all customers (including rental clients and audiences) and/or guests, throughout the event process.

To be successful in this role, the Client & Events Manager must embrace the values of the organization and use care, creativity, and collaboration to foster positive relationships with rental clients, internal and external stakeholders.

**Duties & Responsibilities**:

- Booking & Sales Administration_
- Oversee all rental contract administration activities for the PAC including the coordination of venue schedules, and the monitoring and maintenance of booking system and events database information.
- Prospect new leads and opportunities for rental business growth in a manner that aligns with the PAC’s strategic objectives.
- Create rental contracts using accurate information and ensuring all liability is mitigated according to current contractual and best practices.
- Develop, promote, and maintain customer service standards, policies and procedures to ensure the highest standard of care from the start of the rental contract process through to the event execution.
- Contribute to the overall strategic plan and objectives for all rental business initiatives of the PAC.
- Managing Events and Hospitality Team_
- Directly manage, coordinate, and oversee the work and performance of events and hospitality team to ensure efficiency and effectiveness with regard to all event planning activities.
- Hire, train, schedule, develop, evaluate and coach the team, always promoting an inclusive, creative and results-oriented environment.
- Ensure that team members are adhering to the PAC’s policies, procedures, and operational standa