Bilingual Service Desk Analyst

1 week ago

Montréal QC, Canada Black & McDonald Limited Full time

**ABOUT THIS CAREER OPPORTUNITY**

Black & McDonald's Corporate Service Group is growing If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Brossard, QC and typically reports directly to the Service Desk Team Lead.

**DUTIES & RESPONSIBILITIES**
- Communicate comfortably to employees at all business levels in both French and English
- Administer and maintain user accounts, permissions, and access rights (Microsoft Intune, AD etc.)
- Set up all equipment, including hardware and software upgrades and provide ongoing support.
- Track, monitor and accurately document requests to timely resolution and follow up as needed.
- Utilize resources such as knowledge bases, help desk tools, and websites to provide solutions to end users.
- Identify and escalate priority incidents to next-level support and/or 3rd party vendors.
- Functional knowledge of current technologies, protocols, and standards
- Ensure the security and confidentiality of all information managed by the Information Technology group in support of the company's operations

**COMPETENCY REQUIREMENTS**
- Communicates Effectively
- Continuous Learning
- Customer Focus
- Holds Self and Others Accountable
- Problem Solving and Innovation
- Teamwork and Collaboration
- Values and Respects Others

**EDUCATION REQUIREMENTS**
- Post-secondary education in a related field

**WORK EXPERIENCE REQUIREMENTS**
- 1-3 years of experience in a similar role
- Experience with IT ticketing systems

**SKILLS, ABILITIES, AND OTHER REQUIREMENTS**
- Must be able to speak, read and write in English and business French.
- ITIL, A+, and Net+ or similar certifications would be an asset.

  • Bilingual Service Desk Analyst

    1 week ago

    Montréal, Canada Nova Networks Full time

    NOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert...

  • Bilingual Order Desk Representative

    7 days ago

    Montréal-Est, Quebec, Canada Bilingual Source Full time

    Bilingual Order Desk Representative - Full-Time (Montreal, QC | 100% On-Site)Salary:$40,000 - $45,000 annuallyMonday-Friday | Day Shift | No WeekendsAre you an organized, customer-focused professional looking to grow within a well-established Canadian company? A respected leader in the building materials and coatings industry is seeking a full-time Order...

  • Bilingual Service Desk

    2 weeks ago

    Montréal, Canada Compugen Inc Full time

    **Job Title** - Bilingual Service Desk **Vacancy No** - VN6588 **Work Location** - Montreal, QC **Base Pay Range** - To be discussed during the recruitment process **Job Details** **Position: Bilingual Service Desk** **Location**: **Montréal, QC** **Position: Bilingual Service Desk** *** **Emplacement : Montréal, QC** **À propos de...

  • Bilingual Help Desk Support

    7 days ago

    Montréal, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Montreal or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...

  • Tech Support Service Analyst(Bilingual)

    2 weeks ago

    Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the Opportunity?** Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting...

  • Consultant Service Desk Analyst, IT Support

    1 week ago

    Montréal, Canada Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Service Desk Analyst

    4 days ago

    Montréal, Canada Teamware Solutions (quantum leap consulting). Full time

    **Role: Service Desk Analyst (Canadian French Speaking)** **Location: Montréal, QC (onsite role)** **Max Salary: CAD 50K/annum** **Type - Full Time** **Key Responsibilities**: - Assist with the deployment of Office as part of migration to Office 365 - Configure and Support all End User Devices which includes OS settings, system drivers, encryption,...

  • Service Desk Analyst

    2 weeks ago

    Montréal, QC, Canada Integtr Full time

    Work Term: Temporary - Work Language: Bilingual - Hours: 80 hours bi-weekly - Education: College/CEGEP - Experience: 7 months to less than 1 year - Computer technology/computer systems technology - or equivalent experience - ** Tasks**: - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer -...

  • Bilingual Technical Support Services Analyst

    2 weeks ago

    MONTRÉAL, Canada Royal Bank of Canada Full time

    Job Description What is the Opportunity? Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC...

  • Support Agent

    1 week ago

    Montréal, Canada CTConsultants Full time

    **CTC007354 - Support Agent - Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Remote**: **Description**: IMPORTANT Location - Mississauga office Bilingual not required, English only Remote work however they might be called very rarely into the office if requested by their...