Service Desk Analyst
3 days ago
**Role: Service Desk Analyst (Canadian French Speaking)**
**Location: Montréal, QC (onsite role)**
**Max Salary: CAD 50K/annum**
**Type
- Full Time**
**Key Responsibilities**:
- Assist with the deployment of Office as part of migration to Office 365
- Configure and Support all End User Devices which includes OS settings, system drivers, encryption, authentication, VPN and other Access Management software is configured in accordance with Client Policies, Standards, and Guidelines.
- Configure End User Device data management parameters and/or backup and restore parameters as directed by Client.
- Support all peripherals connected to End User Devices.
- Perform manual installation of software, manual modifications to software, or the manual Decommissioning of software on an End User Device.
- Able to perform Troubleshooting of hardware and coordinate with EUC team in Canada for inventory management.
- Capability on following tools would be preferred: Windows 10 Pro, with Mcafee, Crowdstrike, Ivanti, CheckPoint VPN and Office 365
**Key Personal Attributes**:
- Able to Manage escalations
- Ability to handle pressure and a natural go getter
- Drive process performance to achieve and exceed SLA deliverables
- To create a conducive and stimulating environment for the teams to accomplish their goals
- Should have a good knowledge of MIS and reporting activities stressing over backend
- Should be able to handle client interaction (on calls or in person)
- Should have excellent problem-solving capabilities and lateral thinking skills
- Must have handled Voice desks in ITSD
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Montréal, QC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- IT support: 3 years (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: In person
-
Service Desk Analyst
7 days ago
Montréal, Canada Dovre Group Full time**Introduction**: Dovre Canada Limited is pleased to offer the following opportunity: Service Desk Analyst located in Montreal **Function**: Our clients ServiceDesk in Montreal is a key pillar in enabling the customer to maximize the use of their solutions that contribute to a greener, more sustainable aviation through the enablement of flight and air...
-
Service Desk Analyst
2 days ago
Montréal, Canada Diverselynx Full time**Job Title: SERVICE DESK ANALYST** **Location: Montreal - QC(Day 1 onsite)** Required Skills**:French speaking** **Technical skills** 2. Very good knowledge on VPN concepts and working experience in VPN troubleshooting 3. Working experience in Internet troubleshooting and wireless routers 4. Knowledge on active directory, domain controllers and good...
-
Service Desk Analyst
1 week ago
Montréal, Canada Aversan Full timeReporting to the Regional Manager of the Service Desk, the Analyst is overall responsible for the execution of Standard Operating Procedures related to ITIL Processes such as Incident Management and Request Fulfillment. You will interact with the various functions such as Engineering & Technology, Customer Service, and Operations as well as other colleagues...
-
Service Desk Analyst
2 days ago
Montréal, Canada Epsilon solutions pvt ltd. Full time**Language: English & French** **Technical skills** 2. Very good knowledge on VPN concepts and working experience in VPN troubleshooting 3. Working experience in Internet troubleshooting and wireless routers 4. Knowledge on active directory, domain controllers and good exposure to active directory concepts 5. Working experience in password reset tools and...
-
Help Desk Analyst
2 days ago
Montréal, Canada Rodeo FX Full timeCompany Description Artist-driven company by nature, it’s our mission to give talented artists the freedom and resources they need to deliver quality work and to thrive in a fun and creative environment. **Job Description**: The Help Desk Analyst provides the first line support of the Service Desk, ensuring all tickets are dispatched to the appropriate...
-
Analyst, IT Service Desk
7 days ago
Montréal, Canada Cogeco Connexion Inc Full timeOur culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. - Time Type: Regular - Job Description: - Under the direction...
-
Analyst, IT Service Desk
7 days ago
Montréal, Canada Cogeco Connexion Inc Full timeNotre culture vous élève - il n'y a pas d'ego sur le chemin. Notre objectif commun? Nous voulons tous gagner pour nos clients. Nous visons à être toujours évolutifs, dynamiques et ambitieux. Nous croyons au pouvoir des connexions authentiques. Chaque employé fait partie de ce qui nous rend uniques sur le marché: agiles et dévoués. - Time...
-
Service Desk
2 weeks ago
Montréal, Canada Atlantis IT group Full timeService desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. **Key Skills**: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...
-
Service Desk Support
2 weeks ago
Montréal, Canada Atlantis IT group Full time**Role **:Service Desk Support - ( Bilingual - French )** **Location : Toronto, ON** **Duration : Full Time** Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk...
-
Deal Desk Analyst
2 days ago
Montréal, Canada MaintainX Full timeMaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 5,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and...