Regional Service Manager

1 week ago

Quebec City, Canada Canon Medical Systems Full time

**Date posted**: April 9, 2025

**Location**:Quebec and Eastern Ontario

Canon Medical Systems Canada (CMSCA) is a leading worldwide provider of high-quality diagnostic imaging systems and comprehensive medical solutions. We are looking for highly capable **Regional Service Manager** located in the **Greater Montreal Area** covering **Quebec and Eastern Ontario**, as well as other locations as needed.

**Major Responsibilities**
- Service Delivery Management and Project Management in the Quebec and Eastern Ontario regions for medical imaging equipment;
- Management of Field Service Representatives to achieve desired service levels;
- Customer relationship management as it relates to Service Delivery;
- Installation Project Management, Service Administration, Resource scheduling, and development;
- Service Request processing;
- Site assessment and planning and preparing quotations / SOWs for equipment installation and moves and T&M service;
- Budget preparation, service revenue and metrics achievement, SOP compliance and audit, assessing skill levels, determining tools and test equipment requirements and controlling expenses;
- Working in a partnership role with the sales team in the assigned areas;
- Adhere at all times to all CMSCA policies, including environmental, health and safety, and confidentiality policies in their entirety;
- Other duties as needed.

**Position Requirements**
- Service manager with experience managing field service delivery in a medical diagnostic imaging organization;
- 5 - 10 years field service experience with medical diagnostic imaging equipment, and at least 3 years as a supervisor/manager;
- Diploma or degree in Electronics or Biomedical Electronics with strong management, technical, interpersonal and communication skills;
- Bilingual - written and oral fluency in French and English is required;
- Post graduate education in Business Management is an asset;
- Alternate locations will be considered.

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