Regional Support Station Manager

2 weeks ago

Quebec City, Canada Intelcom | Dragonfly Full time

Ride the next mile with us

Job Description:
Responsabilities:

- Works with the Regional Operations Manager (ROM) and Managing Director (MD) to set operational goals, measures and reports results on a timely basis.
- Plans, directs, and implements station operations and administrative support to meet prescribed productivity and service goals as directed by ROM and MD.
- Assisting in meeting current Key Performances Indicators (KPI), budgets and forecasts in a region. Monitors results on an ongoing basis and adjusts operations as required.
- Ensures payroll is accurately approved and submitted in a timely manner.
- Provides overall direction, support, coaching and leadership to the team to achieve the objectives.
- Provides an unparalleled employee experience and aligns department and individual efforts to the vision, mission and culture.
- Ensures adherence to policies and procedures for the station.
- Monitors, measures, coaches and develops staff as needed, provides recognition, evaluates and provides feedback on performance, addresses performance issues and resolves problems.
- Leads assigned teams in providing the highest level of customer service, both internally and externally, with the goal of continuously improving the customer experience.
- Leads and promotes a health & safety culture.
- Other duties as assigned

Qualifications:

- 3-5 years of experience at a managerial level in the logistics industry
- A bachelor’s degree is an asset but not required. Relevant work experience will be considered in lieu of a degree.
- This position requires regular travel and will primarily be within the provinces of Ontario.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook etc.) is required.
- Proven track record of effectively managing teams in a fast-paced environment.
- Ability to ensure accuracy, compliance, and foster a culture of excellence.
- Compliance is focused on following current SOP’s, processes etc.
- Strong analytical and problem-solving skills. Ability to quickly understand and identify issues and implement solutions.
- Ability to effectively prioritize workflow to ensure deadlines are met, adapting to shifting priorities and support the implementation of continuous improvement initiatives.
- Strong interpersonal skills including leadership, conflict resolution and team building abilities.
- Demonstrates a positive and professional attitude with a hands-on team-oriented work style.
- Must have a car and a clean driving record.
- Being bilingual is a strong asset

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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