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IT Onboarding Specialist

2 weeks ago

Edmonton, Canada FULLY MANAGED INC Full time

**About Fully Managed**

Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow We eat, sleep, and breathe our core five values:

- Fanatical Service
- Absolute Accountability
- Inspiring our People
- Passion for Innovation
- Monomaniacal about Process

We are a team, a family, and a group of world class collaborators who also have A LOT of fun together.
**Why Fully Managed**:
We don’t want to fill jobs; we want to partner with you throughout their career journey by providing:

- career growth and professional development by sponsoring your ServiceNow Certifications
- the technology you need to enhance your daily work,
- a team of like-minded professionals without ego that help each other grow and flourish
- a comprehensive benefit package, and
- paid time off.

We recognize that everyone has a life outside of work and show our commitment by offering:

- a remote work environment,
- flexible hours, and a
- fitness subsidy.
**Key Areas of Responsibility**

As a member of the Fully Managed® Team, you’ll be working alongside world class tech talent, stretching your abilities by solving complex problems on a daily basis. Don’t worry, you’ll also be working in a supportive environment that celebrates wins and learns from losses, helping every member of the team to consistently deliver their best work.
- Responsible for the onboarding and integration of new Canadian, US and global clients
- Where required, complete project work for existing clients, including Network upgrades, migrations, or product deployments
- Efficiently translate business requirements into product use cases or technical requirements
- Train end users on the day-to-day use and administration of the product/services
- Accurately document new Client environments and process for future use by support teams
- Collaborate with the greater Onboarding team to improve Onboarding Process
- Demonstrate ability to multi-task and work on multiple projects, successfully delivering them on-time
- Create standardized operating procedures and assist with post implementation support after successful delivery of the new solution
- Participate in internal meetings to ensure the success of our national Professional Services team
- Participate in client facing meetings in a pre-sales or project delivery capacity
**SKILLS & KNOWLEDGE REQUIREMENTS**
- Post-secondary studies relating to IT (e.g. Networking, Systems Administration)
- Minimum of 2 years experience in the IT industry
- 2+ years’ experience with one or more of the following:

- LAN/WAN Administration, Active Directory and Virtualization
- TCP/IP networking, Wireless, Switching & Routing
- Microsoft Server deployments
- Migrations to Microsoft Azure, Office 365, InTune
- Virtualization technologies
- Server and Desktop hardware, RAID configurations, peripherals
- Demonstrated knowledge of security fundamentals and best practices
- Proven problem-solving ability
- Ability to work rapidly in high pressure situations
- Exceptional demonstrated English verbal and written communication abilities
- Self-starter able to work with mínimal supervision
- Ability to travel occasionally
**Interested?**

Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.

**No recruiters and no phone calls please