Operations Supervisor, Canoe Kayak Outdoor Adventure

**Position Title**:Canoe/Kayak Operations Supervisor**

**Location**: Whistler, British Columbia

**Employment type**: 1-Full Time, Seasonal.

**End date**: Can be late August to no later than Oct 15th

**Wage**: $22.50-$25.00 per hour, plus gratuities $3-$5 per hour, and increases based on performance, experience, and certifications

**Schedule**: Full time staff operate on a compressed work week schedule: 10-hour shifts, 4 days on 3 days off. Hours will vary based on business levels.

**Company Profile**: Backroads Whistler is Whistler’s longest running adventure tour operator offering eco-friendly summer adventures to resort guests since 1985. We conduct Canoe and Kayak excursions on the River of Golden Dreams, Alta Lake and Green Lake. Our central office is located at Lakeside Park on Alta Lake.

We feel we are in the entertainment business, the water is the stage, the boats the props and our crew are the entertainers. We are a busy operation whose customers are excited to get out on the water and our crew is fired up to make it happen. Yes, you should bring your swimsuit to work. Paid swim breaks are included. If you are going to live in a resort town, you might as well have a fun resort job

**An overview of what to expect.**

Looking for a fun summer job working at a waterfront park? This is it. We live and work in a resort town where our customers are on vacation and say to you ‘what a great place to work”.

**Summary of position**

Working under the direction of Backroads Whistler Director, the Operations Supervisor will ensure day to day operations of our human powered boat fleet is operational, guests are outfitted properly, river departures and excursions are organized and safely conducted. Drivers and staff are completing their tasks as assigned. This is a fast-paced operation and when there is down time there are many tasks that need completing. This responsibility falls on the Operations Supervisor to make sure the operation stays on track and we are prepared for when it is busy. This is a hands-on position including delegating duties to other staff ensuring labor cost is efficient.

**Responsibilities**:

- Ensuring and maintaining a level of safety for the duration of all activities that will adhere to regulated standards and exceed customer’s expectations.
- Ensure that all guests experiences are as safe and enjoyable as possible.
- Ensure our field operations are ready for guests
- Effective time management and management of yourself and others
- Ensure all equipment is serviceable and ready for operations i.e. boats, busses, trucks, paddles, jackets etc.
- Help manage inventory and monitor wear and tear of goods
- Ensures that all equipment required for the tour or rental is onsite & ready to go on time
- Repair or report equipment discrepancies
- Comprehensive knowledge of our boat and equipment inventory
- Safely shuttle guests from start and finish locations
- Safely lift heavy loads, canoes, kayaks, and associated equipment
- Ensure Backroads equipment is appropriate for staff/guides/guests needs
- Ensure guests are properly outfitted with equipment suitable for their trip
- Performs administration duties regarding the equipment operations
- Provide guests with a trip orientation including safety briefings.
- Update Risk Management and Rescue Manuals
- Ability to communicate verbally and via VHF radio to field staff
- Completing an Incident Report whenever an incident occurs.
- Obtaining feedback from fellow staff, guides and guests (verbal or written)
- Develop a solid clientele that would result in customer loyalty & word of mouth marketing
- Polite and helpful to all our clientele, staff including going out of our way to please the guest
- Conducts and participates in training, both maintaining a personal current level of skill and/or to improve in an area which one might require more knowledge or skills
- General “house” cleaning obligations both in and out of the Concession building, Park grounds, washrooms and vehicles
- Analyzes and communicates scheduling wants and needs to the appropriate person in a quick and effective manner
- Assigns staff to duties and guides to guests
- Provides leadership to guides, staff and guests
- Coordinates successful trip departures and drop offs
- Oversees waiver presentation and completion
- Conducts pre-trip briefing and debriefing after trip amongst all staff and guides
- Can effectively teach paddling to guests on and off the water
- Guide guests effectively and safely on our waterways
- May be able to operate our assist vessel, in a safe and lawful manner.
- Can rescue guests/staff or the general public if called upon
- Guides guests when required
- Conduct your duties in a manner that endeavours to protect and conserve the environment
- Embrace Backroads Whistler support of national priorities such as:

- Providing services to or intend to hire youth who self-identify as being part of underrepresented groups or as having add