Adventure Reservations Supervisor

5 days ago

Whistler, Canada Blackcomb Snowmobiles Ltd.Whistler ATV Full time

**Adventure Reservations Supervisor**
**Location**: Whistler, BC
**Start Date**: Early to Mid November

**Job Type**: Full-Time
**Wage**: Starting at **$24/hour**, **higher based on experience**

Blackcomb Snowmobile, is a **locally owned and operated adventure tourism company with over 30 years of experience** delivering high-quality backcountry experiences. We are currently seeking a **Reservations Supervisor** to lead and support our guest services team at our Whistler Village office.

This role is ideal for a **highly organized, detail-focused individual** with strong administrative experience and a background in **supervising guest services or reservations teams**. You’ll be responsible for overseeing day-to-day reservations operations, maintaining booking system integrity, ensuring accurate communication with the operations team, and providing leadership in a fast-paced environment.

**Key Responsibilities**:

- Supervise and support the daily workflow of the reservations team
- Ensure accuracy in guest bookings, manifests, and system data
- Coordinate with management and operations to ensure smooth tour execution
- Train and support team members on systems and procedures
- Handle escalated guest issues or booking conflicts professionally
- Maintain a high standard of customer service across all interactions
- Assist with scheduling and coverage planning for the reservations desk
- Monitor booking trends, prepare reports, and identify potential improvements
- Lead by example in creating a welcoming, efficient, and detail-driven environment

**Required Qualifications**:

- **Supervisory experience** in a customer service or tourism environment
- **Experience with Inntopia and Viator** (required )
- Proficiency with **Bookeo** is an asset (training provided)
- Excellent administrative and organizational skills
- Strong attention to detail and accuracy under pressure
- Clear, professional communication (written and verbal)
- Comfortable using Microsoft Office (Excel, Word, Outlook)
- Problem-solving mindset with a proactive attitude
- Able to work independently and as part of a team

**What We Offer**:

- **Starting wage: $24/hour+**, based on experience
- Whistler Village-based office
- Flexible daytime shifts
- Access to Spirit Pass program and staff perks with local adventure partners
- A supportive, experienced team with long-term growth opportunities
- Staff events and a fun, dynamic workplace culture

This is a great opportunity for someone looking to step into a **leadership role in adventure tourism operations**, with the potential to grow into a long-term, year-round position.

Pay: From $24.00 per hour

Work Location: In person

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