Base Experience Agent

3 days ago

Whistler, Canada Gibbons Full time

The Adventure Group is seeking enthusiastic and organized Base Experience Agents Who We AreAt Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.The Opportunity We’re looking for enthusiastic, guest-focused team members to join our front-line operations. In this role, you’ll welcome guests, handle check-ins, promote tours, support safety protocols, and help maintain a positive, exciting atmosphere at our base and sales office.This is the perfect role for someone who thrives in an outdoor environment, has strong customer service skills, and enjoys working in a dynamic, high-energy setting.Wage and Perks of the Job $20.50–$23.00 per hour per hour based on experience and qualifications50% off food & beverage at all Gibbons venuesAdventure perks: 20% off The Adventure Group for you and your friends & familyAccommodation discounts: 20% off at The Adara Hotel and Gibbons Life CondosWellness perks: 20% off at The Spa at WhistlerExclusive partner discounts at local Whistler businessesAccess to Pro-Deals from major brans like Thule, Arc’teryx and moreFlexible schedules and a supportive team cultureAccess to community events and staff appreciation nightsGrowth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey. Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.What you bring to the tableEnthusiastic, friendly, and authentic demeanorPrevious customer service experience preferredFOODSAFE and Serving It Right certifications (asset but not required)High school diploma or equivalent preferredExperience with POS systems, cash handling, or cash outs (asset)Passion for the outdoors and delivering outstanding guest serviceWhat your day will look like:Collaborate with the base team and sales office to complete daily, weekly, and monthly café and administrative tasksProvide detailed information about TAG tours and base activitiesEnsure all Health & Safety and Food & Beverage protocols are followedUse digital systems for waivers, reservations, and guest processingPrepare café food and beverages; complete transactions using Square POSDeliver exceptional guest experiences that reflect TAG’s values and cultureProvide feedback to Supervisors and Managers to support operational excellenceEscalate guest concerns or team issues to leadership promptlyBuild and maintain strong relationships with TAG’s re-sellers and partnersApply Today Step into a role where adventure, teamwork, and exceptional guest service come together. If you thrive in an energetic outdoor environment and love creating memorable experiences, we’d love to hear from you.At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy

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