Service Desk Technician

2 days ago

London, Canada Info-Tech Research Group Inc. - Canada Full time

Info-Tech is one of the world’s fastest-growing IT research and advisory companies, proudly serving over 30,000 IT professionals. We are looking for a strong **Service Desk Technician - Co-op** to join our team. Please ensure that you are legally eligible to work as a co-op.

Why join us?

We are a growth focused, entrepreneurially spirited company that has consistently achieved YoY growth in our 25 years of operation and are especially proud of our double-digit growth in the midst of a global pandemic.

When you join Info-Tech you get access to unlimited opportunities for professional growth and development in your field of expertise or areas you are interested in. We promote learning to help you be a better professional and we will also pay for some of those certifications.

You will work in a highly collaborative team that functions efficiently even in a remote work setting. You will have flexibility to work from home, at the office (located in London / Toronto Ontario and quite fun), or in a hybrid mode.

The **Service Desk Technician Co-op** provides support to the Service Desk team by responding to service tickets and user requests

**Major Responsibilities**
- Log all incoming requests/incidents via ticketing system
- Attempt to resolve requests/incidents on an FCR basis
- Escalate to second/third level support teams where necessary
- Other duties as assigned

**Required Skills**:

- Customer Service: Customer Service is essential for the service aspect of Service Desk.
- Responds to request from all organizational levels with an expectation of being professional
- and courteous.
- Problem Solving and Critical Thinking: Troubleshoot technical issues and determine solutions
- Windows Desktop, MAC OSX, Microsoft Office Suite
- Mobile support: Android & IOS

**Education and Experience**
- College/University diploma/degree in progress in related field - (Computer Systems Technology courses are prefered)
- Customer service experience preferred
- Interest in working with technology (independent work)

**Pay**:This role pays CAD 16/hr, 40 hours/week.

Please ensure that you are legally eligible to work as a co-op.
- Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._

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