Service Desk Technician

5 days ago

London, Canada Leavitt Machinery Canada Inc. Full time

**The Opportunity**

The Service Desk Technician is responsible to provide Tier 2 support to the end-user for the organizational technology environment and desktop user technology needs. With support from a Senior Service Desk Analyst, the Service Desk Technician will provide first and second-level support to internal users. Duties include the following:

- Provides feedback and system status updates to users and logs all requests into the problem-tracking system.
- Monitors and reports calls/call metrics from the time they are opened until the time they are closed while at the same time ensuring customer satisfaction
- Assist with the deployment of new equipment, on-premises and remotely, including laptop/desktop, monitors, phones and peripherals.
- Troubleshoot and resolve end-user hardware, operating system, and software-related problems
- Provide basic PC troubleshooting: manage power options, control panel, and image PCs, as needed
- Address printer needs: install, change toners, troubleshoot errors, etc.
- Troubleshoot and resolve basic network and server access problems for end-users
- Assist in collecting information for the equipment inventory.
- A passion for IT and Customer Support
- Excellent verbal/ written communication skills - strong documentation skills
- Ability to logically define problems, collect data, establish facts, and draw valid conclusions
- Demonstrate strong organizational skills and attention to detail
- Work on multiple tasks simultaneously with regular interruptions
- Complete tasks effectively within a reasonable amount of time
- Ability to work well with others in a team environment
- Proactively acknowledge when there is a problem
- Willingness to learn and take direction; asks questions when appropriate
- Comfortable and professional in face-to-face and phone interaction with end-users

**Technical Knowledge**
- Windows Server operating systems, and Active Directory
- Local and wide area networking and security devices
- Remote Desktop Services
- Remote management and End-user support tools
- Must be able to lift/move up to 50lbs throughout a work shift
- Ability to climb ladders and crawl under desks
- A valid driver’s license and the ability to travel as needed

The applicant will be expected to work on-site, from your Coquitlam office.

**Required Education, Experience & Skills**:

- High School Diploma or GED
- Current enrollment in a certification program in IT, undergraduate program in MIS or another computer-related field
- Knowledge of personal computers (Outlook, Microsoft Office Suite, Windows Operating System (7/10)
- 2 - 3 years of IT experience in supporting desktop environments
- Degree in a technical discipline is an asset

**About Us**

Leavitt Machinery is one of the fastest-growing materials-handling equipment dealers in North America. We offer new and used equipment sales, short and long-term rentals, emergency and preventative maintenance, operator training, and parts support. Our vision and spirit is entrepreneurial; it’s that spirit that has enabled us to grow from 10 to 28 branches, and to 500+ employees. We are now several times larger than our closest competitor, and we deal with over 10,000 customers.

**DOES YOUR CAREER NEED A LIFT?

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