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Operational HR Manager
2 weeks ago
**About SNDL**
SNDL is the largest private sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. As a licensed cannabis producer, SNDL also has indoor state-of-the-art grow-op facilities to supply wholesale and retail customers under a cannabis brand portfolio that includes Top Leaf, Sundial, Palmetto, Spiritleaf Selects, and Grasslands. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry.
**About the Role**
Reporting to the Vice President of Human Resources, we are looking for an Operational HR Manager to join our HR team in the Edmonton, AB corporate office. The Operational HR Manager will liaise regularly with business leaders and will manage a team of skilled HR Business Partners and HR Generalists who support HR Operations for a designated client group within our retail liquor stores, retail cannabis stores, warehouses and cannabis grow-op facilities. Our HR team acts as a true partner to the business, with a focus on producing quality solutions that are compliant and follow best practice, while ensuring the needs of our core operations are top-of-mind. In this role, you will work alongside a Functional HR Manager who leads a team of specialists that manage SNDL’s core HR functions outside of HR operations, such as training and development, policy, total rewards, recruitment, etc.
**Role and responsibilities include, but are not limited to**:
- Provide leadership to the HRBP and HR Generalist team and facilitate activities that will build and enhance employee trust, communication, engagement, growth, and retention.
- Responsible for coaching and performance management of a growing team of up to 8 (approximate) HRBP’s and HR Generalists located across multiple provinces.
- Establish clear responsibilities and expectations on tasks and projects, with planned follow-up on your teams’ deliverables, including your own, by using a project management mindset to foster accountability and high quality output.
- Learn and understand the similarities and nuances within the industry and overall business operations across our retail, warehousing/facility, and the corporate offices to help instill consistent practices across the HR team where needed, while also building your awareness of when different strategy and approach is necessary.
- Build relationships and partner with leaders to align HR practices and initiatives to business needs.
- Foster team building, open-door communication, and keep your team informed of large-scale business changes.
- Partner with the Functional HR Manager to build effective project teams and foster collaboration within your teams to act as strategic partners in the fulfillment of business objectives.
- Learn and help direct staff to appropriate resources related to programs and processes managed under the functional HR group, including the group benefit plan, total rewards programs, recruitment and training expectations, etc.
- Support the HRBP team, directly or indirectly, with conducting workplace investigations and making recommendations for the business.
- Ensure HRBP recommendations for employee matters, offer leaders options that are comprehensive and meet business objectives, while also mitigating risk.
- Provide guidance, coaching, and facilitation support to senior leaders for performance management or termination needs within the corporate offices, notably those that may be of high sensitivity or high risk.
- Support the HRBP team and business leaders, directly or indirectly, by providing information, best practice, and assistance with difficult or complex employee relations matters, including mediation, coaching, progressive discipline, leaves management, suspensions, investigations, and terminations.
- Provide direction to the HR team and leaders on the design, goal development, and execution of the performance review process.
- In collaboration with internal or external legal counsel, participate in and review formal response to legal claims, including complaints to Employment Standards, Human Rights, or provincial HSE officers.
- Identify and act on opportunities for improvement in our approach, practices, processes, programs, policies, SOP’s, HR materials, etc. to ensure HR Operations is managed in the most relevant, efficient, and effective manner.
- Collect, analyze statistical data, metrics, trends and reports. Ability to consolidate and present this information to senior leaders.
- Assist the Vice President, HR with departmental budgeting, where requested.
- Ensure compliance with all applicable existing and proposed federal and provincial legislation, and awareness of regulatory restrictions applicable to our business operations in the controlled substances industry.
- Partner with the HSE department to ensure all employees adhere to all HSE policies a
