Publications Project Specialist

2 weeks ago

Markham, Canada Honda Canada Full time

**Job Description**:
The Publications Project Specialist is responsible for coordinating dealer systems (Electronic Service Information System/ESIS) usability and functionality enhancements. This position troubleshoots system errors/failures and coordinates issue prioritization and resolution with the IT department. The Publications Project Specialist is also responsible for maintaining ESIS publications and ensuring data is published and available to the dealer network as per established timelines.

**Responsibilities**:

- Maintain corporate objectives pertaining to delinquency and losses.
- Maintain updated documentation of all communication with customers by entering notes in CASS and Salesforce and utilizing its capabilities to ensure timely follow up.
- Investigate account information by conducting basic skip tracing. research and analysis of documents to determine the best course of action to minimize credit loss for HCFI
- Present results as needed to a senior level Associate in order to locate a customer and/or collateral.
- Resolve payment discrepancies including, but not limited to: NSF refund requests, misapplied payments, due date changes, retail deferrals and small balance waivers.
- Resolve deficiencies with insurance coverage for leased vehicles.
- Organize and prioritize workload for past due accounts to ensure appropriate customer correspondence and communicated level of urgency and action as required.
- Assist customers by establishing payment arrangements or one time settlements on End of Term (EOT) invoices. These invoices consist of excess wear and tear, excess kilometers and may include missed payments.
- Bankruptcies
- Charge Off
- Death of Customer Cases
- Vendor Management (3rd Party Collections agencies)
- Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within respective day to day job function. Adherence of the following would include but not be limited to:

- Code of Business Ethics/Conduct
- Business and Operational Policies and Procedures

**Qualifications**:

- College diploma or University Degree in Business Technology Management or related discipline and/or equivalent work experience
- 3-5 years of business systems experience
- Experience in:

- Content Management Systems (CMS)
- Project Management
- Digital content management/production support
- Excellent problem solving and analytical skills and strong attention to detail
- Advanced computer skills (MS Office Suite, Adobe Acrobat Pro)
- Excellent interpersonal/relationship building skills and customer orientation
- Strong written and oral communication and presentation skills
- Strong technical aptitude with the ability to summarize and communicate technical information to a business audience
- Develops and maintains good working relationships with all members of the team.
- Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders.
- Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts.
- Enjoys team-building approach of management and department - shares results.

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.

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