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Project Support Specialist

3 weeks ago

Markham, Canada Activo Inc. Full time

Activo is a national IP infrastructure and Technology Integrator. With Offices across Canada Activo offers a broad suite of solutions to its customers ranging from Cloud based service to Infrastructure Construction, including National Rollouts.

*About the Job:*

Activo is looking to hire a contract full time Project Support Specialist located in Markham Ontario who will be responsible to manage a national customers Move, Add Change Requests, Service and Project requests to meet SLA's and ensure customer satisfaction.

Hours of work Monday to Friday between 7:30 am - 8:00 pm, weekends if required.

This is a hybrid position (1 - 2 days per week) or additional as required.

*Responsibilities:*
- Responsible for managing and liaising with customers, technicians, and subcontractors to coordinate all activities associated with Telephony MAC, Service Project and Maintenance to meet customer due dates and SLAs.
- Set up service tickets for all requests from the customer and assign them to the required technicians and subcontractors accordingly.
- Ensure that all required documentation and information is entered and uploaded into Connect Wise ticket.
- Ensure Activo's Connect wise system is being updated daily for all service tickets to ensure updates and resolution notes are entered.
- Interface with technicians and contractors to order parts as required to complete MACs and service tickets.
- Manage the productivity of technicians to ensure they are being scheduled to complete their service tickets following the most cost-effective geographic area.
- Ensure the technical requirements of the requested service are aligned with the technical expertise of the telephone technician assigned to the service ticket.
- Review Activo's subcontractor invoices to ensure hours and payment are correct.
- Update and manage TELUS work orders to obtain approval for payment.
- Accountable for the financial performance of service tickets and take appropriate action to correct any shortfalls in this area.
- Complete required validation of all work completed service tickets to obtain TELUS approval and Invoice.
- Daily reporting of past-due tickets to ensure tickets are being closed or managed accordingly.

*Essential Skills:*
- Fluent Verbal/Written English Communication.
- Problem-solving and decision-making skills.
- Job task planning and organizing.
- Strong command of Microsoft Office suite (particularly Excel, Word)

*Qualifications:*
- One (1) to Two (2) years of administrative / project coordination experience
- Knowledge of project management systems
- Strong interpersonal skills with the ability to interact with all levels of the organization.
- Ability to utilize critical and creative thinking, as well as analyze, problem solve and recommend solutions.

*Why Join Us:*
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health and dental.
- Opportunity to lead and shape a dynamic team in a growing tech territory.
- Ongoing training and professional development opportunities.
- A collaborative and innovative work environment.

*How to Apply:*

Please submit your resume highlighting your relevant experience. Activo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Markham, ON L3R 5V5: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)
- Education:

- Secondary School (preferred)
- Experience:

- administrative assistant: 1 year (preferred)
- project coordinator: 1 year (preferred)

Work Location: Hybrid remote in Markham, ON L3R 5V5